Helen Price
Tecumseh,ON
Summary
As a Skilled Ophthalmic Technician, I am adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Helping to prepare patients for ophthalmology tests, following through with each patient to execute each test while maintaining all operating equipment. My friendly and accommodating personality helps with excellent workflow management while using my task delegation skills to ensure each day runs smoothly. I am an extremely organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I am eager and willing to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Ophthalmic Technician
Dr. Brian Curran/ Sentrex Health Solutions
09.2013 - Current
- Administrative tasks completed on a daily basis, such as: answer inbound phone calls from patients and outside contacts, handling in order of importance. Booking appointments via phone or in person.
- Provide prompt and accurate communication between doctor and patient, ensuring a positive atmosphere for all involved.
- Exhibit my knowledge of time management and organizational skills to ensure all patients are seen within a timely manner.
- Ensure attention to detail is always at the forefront when recording patient history to help ophthalmologists determine diagnoses and treatment plans.
- Remaining a team player at all times to create a positive working atmosphere.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Customer Sales Representative
Sophies Gown Shoppe
02.2010 - 09.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Early Childhood Education
Centennial College of Applied Arts And Technology
Scarborough, ON04.1979
Skills
- Patient Relations
- Explaining Procedures to Patients
- Chart Documentation
- Medication Side Effect Knowledge
- Patient Information Documentation
- Clerical Support, including answering inbound calls and in person interactions
- Diagnostic Testing
- Customer service abilities
- Excellent Communication
- Dependable and Responsible
- Multitasking Abilities
Timeline
Ophthalmic Technician
Dr. Brian Curran/ Sentrex Health Solutions
09.2013 - Current
Customer Sales Representative
Sophies Gown Shoppe
02.2010 - 09.2015
Early Childhood Education
Centennial College of Applied Arts And Technology
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