Helen Pham
Data Science & Computer Science Graduate
Vancouver
Summary
As a highly analytical professional, I'm genuinely curious about the stories data can tell and truly enjoy transforming complex information into clear, actionable insights. My goal is always to help teams find better ways to operate, discover new growth opportunities, and make processes smoother. With a collaborative spirit and a keen eye for detail, I ensure my analysis not only solves the immediate problem but also empowers confident, data-backed decisions. I'm excited to bring my blend of analytical rigor and earnest dedication to a team that truly values innovation and making a real impact.
Overview
3
3
years of professional experience
Work History
Data & AI Engineer
Bell Canada
01.2023 - 09.2023
- Led a data-driven customer retention initiative, engineering solutions to analyze phone, online, and in-person interactions, empowering the marketing team with actionable insights that drove a 2% reduction in churn.
- Cleaned, transformed, and validated large datasets, ensuring data accuracy and usability for advanced analytics across retail and digital platforms.
- Developed and automated BI dashboards and reports using SQL, Teradata, Hadoop, and MicroStrategy, enabling real-time monitoring of churn metrics and enhancing visibility across business units.
- Collaborated with cross-functional teams including Data Science and the Director of AI, while mentoring new analysts on internal data systems and analytical best practices to increase onboarding efficiency and team performance.
Financial Analyst
Royal Bank of Canada (RBC)
01.2022 - 04.2022
- Leveraged SQL and Python to extract, clean, and structure complex datasets, generating accurate monthly HR reports and key metrics that empowered the Data Science team and improved consistency in stakeholder reporting.
- Delivered impactful data-driven insights through recurring presentations and dashboard updates using Excel, Tableau, and SQL, directly supporting performance optimization and business growth initiatives.
- Implemented automation tools for data extraction, significantly reducing manual workload and increasing team productivity and operational efficiency.
- Defined metrics and developed visualization strategies to enhance internal developer documentation, streamlining team collaboration and reducing onboarding time by 25%.
Data Analyst
Advesa Digital
08.2021 - 12.2021
- Leveraged advanced data analysis of customer behavior, driver performance, and risk metrics to deliver data-driven recommendations that optimized delivery routes, improved operational efficiency, and identified revenue growth opportunities.
- Designed and implemented robust data pipelines, utilizing SQL, Python, MongoDB, and Tableau for extracting, cleaning, and transforming structured and unstructured data to support scalable, in-depth analytics.
- Applied statistical methods to interpret key metrics and generate actionable business intelligence reports, effectively communicating complex analyses and data visualizations via Tableau, Streamlit, and stakeholder presentations.
- Collaborated cross-functionally to ensure data accuracy and integrity, enabling more confident, informed decision-making and fostering a data-driven culture.
Computing Science Peer Tutor
School of Computing Science, SFU
09.2020 - 06.2021
- Provided tutoring in complex subjects, demonstrating the ability to clearly explain and communicate ideas.
- Assisted students with homework, projects, assignments, exam preparation, and other academic tasks.
- Created and maintained a tutoring schedule convenient to both tutors and students.
Vice President of Finance
Simon Fraser University, Science Undergrad Society
04.2021 - 04.2022
- Drafted the annual SUS budget and financial statements, ensuring full compliance with fiscal policy, regulatory standards, and university requirements.
- Prepared and presented comprehensive financial reports to Council members and stakeholders, enhancing transparency and accountability in all financial matters.
- Oversaw budget planning processes, collaborating with department heads to strategically align funding allocations with organizational goals and priorities.
- Maintained timely and accurate financial reporting, including the Annual Financial Report for the AGM, detailing all financial activities and pecuniary movement throughout the year.
Education
Bachelor of Science - Data Science And Computer Science
Simon Fraser University
Burnaby, Canada 05.2001 -
Skills
Database querying (SQL, NoSQL)
Projects And Hackathons
Top 5 Finalists - SFU's Business Analytics Hackathon 2021| Python, Excel, Tableau, PowerPoint | 11/2021
- Wrangled with data and built machine learning algorithms to predict users most likely to use virtual healthcare technologies.
- Recommended an increase in pop-up clinics based on BC healthcare data to address the challenges with Canadian healthcare system during the pandemic.
- Presented statistical model and other additional analyses to several industry judges, resulting in a fourth-place finish.
Winner - ISO-TRACKER 19 | Python, HTML, CSS, Firebase | 08/2020
- Created a web application for tracking COVID-19 symptoms, demonstrating strong problem-solving and digital skills.
- Designed and developed interactive web pages using HTML and CSS, enhancing user experience and engagement.
- Led team meetings, ensured regular progress updates, and upheld high standards for project quality, successfully steering the team to win the competition.
Timeline
Data & AI Engineer
Bell Canada
01.2023 - 09.2023
Financial Analyst
Royal Bank of Canada (RBC)
01.2022 - 04.2022
Data Analyst
Advesa Digital
08.2021 - 12.2021
Vice President of Finance
Simon Fraser University, Science Undergrad Society
04.2021 - 04.2022
Computing Science Peer Tutor
School of Computing Science, SFU
09.2020 - 06.2021
Bachelor of Science - Data Science And Computer Science
Simon Fraser University
05.2001 -
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