Student Navigator
Highline College
- Connecting college students to campus resources
- Giving campus tours
- Giving motivational speeches/presentations
- Served a diverse community, assisted individuals from multiple backgrounds.
Helen Pham
Surrey,BC
Summary
Dynamic professional with a proven track record in mentoring and instruction, notably at Highline College, where I enhanced community engagement and diversity awareness. Excelled in mentoring roles. Skilled in teamwork and critical thinking, I drive results through innovative strategies and inclusive leadership.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Service Representative
Gold's Gym
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Church Youth Leader
Vietnamese Martyrs Parish
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
Education
Associate of Arts - Visual Communications
Highline College
Washington, USA12.2019
Strategic Communication
Seattle University
Washington, USAHuman Kinetics
Trinity Western University
Langley, BC, CanadaSkills
- Mentoring and instruction
- Inclusivity and diversity
- Strong Work Ethic
- Teamwork and Collaboration
- Critical Thinking
- Hospitality/Customer service expertise
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Student Navigator
Highline College
Customer Service Representative
Gold's Gym
Church Youth Leader
Vietnamese Martyrs Parish
Associate of Arts - Visual Communications
Highline College
Strategic Communication
Seattle University
Human Kinetics
Trinity Western University
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