Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Helen Parker

Markham,ON

Summary

Meticulous and systematic, skilled in organizing, planning and managing daily clerical needs. Producing high quality letters, reports and records, handling correspondence and managing deliveries. Highly skilled in written and oral communication. Desire to take on new challenges. Strong work ethic, adaptability and good interpersonal skills. Adept at working effectively unsupervised and mastering new skills.

Committed Bus Driver with 16 years' experience. Dedicated to safety and passenger satisfaction, illustrated through positive feedback and excellent driving record.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bus Driver

RATP London United Busways
London, United Kingdom
11.2007 - 09.2023
  • Inspected vehicles for mechanical defects and checked gas, oil and water levels prior to each shift.
  • Greeted boarding passengers in a friendly manner.
  • Collected fares and travel passes accurately.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Handled passenger emergencies or disruptions.
  • Communicated effectively with service controllers via two way radio regarding curtailments, delays and detours.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Kept accurate logs of all deliveries and trips.
  • Recognized by management for providing exceptional customer service.

Team Secretary

CAFCASS (Children & Families Court Advisory & Support Service)
London, United Kingdom
03.2005 - 11.2007
  • Proof-read, edited and typed letters and confidential reports, using MS Word.
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in MS Excel for record-keeping and reporting.
  • Ordered office supplies to purchase items and maintain appropriate levels.

Medical Secretary

Brentford Health Centre
London, United Kingdom
01.2004 - 02.2005
  • Distributed post to appropriate recipient.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Scheduled and confirmed patient appointments and consultations.
  • Prepared reports, letters and memos using MS Word and Excel.
  • Applied knowledge of medical terminology.
  • Maintained accurate patient records and filing systems according to established policies and procedures.

Education

Thornlea Secondary School
Thornhill, ON

Burlington Danes Grammar School
London, UK

Skills

  • Microsoft Word and Excel
  • Database Administration
  • Document Preparation
  • Mail Distribution
  • Filing Experience
  • Verbal and Written Communication
  • Letter- and Report-Writing and Construction
  • Proof-Reading
  • Customer Service
  • Office Administration
  • Appointment Scheduling
  • Multi-Line Phone Systems
  • Professional Passenger Safety Vehicle Driver
  • Strong Safety History and Clean Driving Record
  • Defensive Driving

Affiliations

  • Hiking
  • Horse riding
  • Museums and Theatre
  • Reading
  • Swimming
  • Overseas Travel.

Languages

French
Professional
German
Limited
English
Native/ Bilingual

Accomplishments

  • March 2023: Certificate of Commendation by RATP London United for passenger service.
  • September 2021: Certificate of Excellence, DQM driving assessment.
  • January 2020: Certificate of Commendation by RATP London United for passenger service.
  • April 2018: Certificate of Commendation by RATP London United for passenger service.
  • February 2011: Winner of Best Vehicle Care category, Transport for London Bus Awards 2011.

Certification

  • Nov 2009: Institute of Advanced Motorists, UK, Advanced Driving Test.
  • Dec 2007: Driver and Vehicle Licensing Agency, UK: PCV (Passenger-Carrying Vehicle) ‘D’ Category Driving License.
  • Dec 2008 to Sept 2024: CPC card (Driver Certificate of Professional Competence, UK): renewed upon completing 35 hours of periodic training.

References

References available upon request.

Timeline

Bus Driver

RATP London United Busways
11.2007 - 09.2023

Team Secretary

CAFCASS (Children & Families Court Advisory & Support Service)
03.2005 - 11.2007

Medical Secretary

Brentford Health Centre
01.2004 - 02.2005

Thornlea Secondary School

Burlington Danes Grammar School

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Helen Parker