Helen Nyumu
Toronto,ON
Summary
Proven Sales Associate with a track record of boosting customer satisfaction and sales revenue at Kanline Express LTD. Skilled in cash handling accuracy and exceptional people skills, consistently met monthly sales targets. Excelled in fostering customer loyalty and team collaboration, enhancing store productivity and service levels.
Overview
13
13
years of professional experience
Work History
Sales Associate
Kanline Express LTD
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Instyle Fashion
04.2011 - 05.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Comboni Polytechnic
Gilgil01.1999
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Problem-Solving
Excellent people skills
Reliable and punctual
Goal-Oriented
Outgoing Personality
Cash Handling
Cash Register Operation
Cash Handling Accuracy
Client Service
Store Opening and Closing
Sales expertise
Customer Needs Assessment
Meeting deadlines
Accomplishments
- Increased productivity [number]% by implementing several process improvements.
- Design - Responsible for creative design for prominent [project].
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota [number] times.
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
Languages
English
Professional Working
Timeline
Sales Associate
Kanline Express LTD
01.2024 - Current
Sales Associate
Instyle Fashion
04.2011 - 05.2023
High School Diploma -
Comboni Polytechnic
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