Helen Morrissey
Niagara Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Eye Wear Studio
08.2020 - Current
- Train and mentor new sales representatives.
- Use customer insights to develop innovative sales strategies to increase sales.
- Process customers insurances through the Telus Portal
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Help customers pick their desired frames based on prescription
Server
Ruby Tuesdays
06.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender/Server Supervisor
Shoeless Joe's Sports Grill
08.2012 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager
Auto Wash
02.2009 - 07.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained and managed anywhere from 12 to 15 employees for improvements in their productivity
Education
Graduate Certificate - Palliative Care (PSW)
Durham College
Oshawa, ON06.2025
High School Diploma -
Westlane Secondary School
Niagara Falls, ON06.2004
Skills
- Work well in a high pressure environment
- Well organized and efficient
- Self motivated and assertive
- Memory retention
- Professional Appearance
Certification
- Smart Serve Certification
Timeline
Server
Ruby Tuesdays
06.2023 - 09.2023
Sales Representative
Eye Wear Studio
08.2020 - Current
Bartender/Server Supervisor
Shoeless Joe's Sports Grill
08.2012 - 08.2020
Manager
Auto Wash
02.2009 - 07.2012
Graduate Certificate - Palliative Care (PSW)
Durham College
High School Diploma -
Westlane Secondary School
Similar Profiles
Rita HightowerRita Hightower
Owner at Eye Do Eye WearOwner at Eye Do Eye Wear
ABUL HASAN GHAZIABUL HASAN GHAZI
Assistant Territory Manager at CLEAR DEKHO EYE WEAR PVT LTDAssistant Territory Manager at CLEAR DEKHO EYE WEAR PVT LTD
SUMIT CHHABRASUMIT CHHABRA
CEO at Ecstasy Eye WearCEO at Ecstasy Eye Wear