Helen Millar
Grimsby,ON
Summary
Experienced Regional Manager/ Administrator with over 20 years of experience in long term care. Excellent reputation for resolving problems and improving customer satisfaction. Recent experience with overseeing redevelopment projects which included the opening of a new 160 bed long term care home in Midland, Ontario and the addition of 64 beds to an existing long term care home in Welland. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated long term care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills include, precise record keeping, investigation and reporting of critical incidents to the Ministry of Long Term Care.
Overview
9
9
years of professional experience
Work History
Regional Manager Long Term Care
Jarlette Health Services
Midland, Ontario
06.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Administrator
Royal Rose Place, Jarlette Health Services
Welland, ON
05.2016 - 06.2021
- Opened this new 96 bed Long Term Care home. Roles entailed the following skills.
- Provide leadership ; achieve residence’s goals and objectives; and manage human, financial and physical resources for various departments of residence
- Select and develop employees; provide opportunity for growth and development; create environment that will increase knowledge and skills among all employees.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Participate in budgeting process and managed operation of facility within budget while overseeing accounting operations for residence.
- Ability to generate creative solutions and new approaches to daily challenge
- Knowledge of Occupational Health and Safety practices, principles and legislation
- Sound knowledge of basic accounting principles and applicable legislation
- Complete investigation and written reports for critical incidents
Administrator
Alexander Place, Jarlette Health Services
Waterdown
09.2013 - 05.2016
- Leadership responsibility for this 128 bed Long term Care Home.
- Provide leadership ; achieve residence’s goals and objectives; and manage human, financial and physical resources for various departments of residence
- Select and develop employees; provide opportunity for growth and development; create environment that will increase knowledge and skills among all employees.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Participate in budgeting process and managed operation of facility within budget while overseeing accounting operations for residence.
- Ability to generate creative solutions and new approaches to daily challenge
- Knowledge of Occupational Health and Safety practices, principles and legislation
- Sound knowledge of basic accounting principles and applicable legislation
- Complete investigation and written reports for critical incidents
- Maintained personnel records and updated internal databases to support document management
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Aided colleagues, managers and customers through regular communication and assistance
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Generated reports to suggest corrective actions and process improvements
- Troubleshot employee concerns and recommended corrective actions to resolve issues
Education
No Degree - Psychology
Geriatric Certificate Program - Geriatric Care
11.2018
Certificate: Fire Safety For Vulnerable Ontarians - Fire Safety in Long Term Care
07.2018
Diploma, Long Term Care Administrator - LongTerm Care
01.2014
Dilpoma, Nutrition Manager Certificate - Nutrition And Food Service Management
07.2001
Skills
- Long-Term Care
- Care Planning
- Procurement
- Investigation
- Health and safety
- Organization
- Time Management
- Meeting with internal and external stakeholders
- Critical thinking
- Communication skills
- Problem Solving
- Technical Skills
- Teamwork
- Conflict Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Manager Long Term Care - Jarlette Health Services
06.2021 - Current
Administrator - Royal Rose Place, Jarlette Health Services
05.2016 - 06.2021
Administrator - Alexander Place, Jarlette Health Services
09.2013 - 05.2016
McMaster University - No Degree, Psychology
McMaster University - Geriatric Certificate Program, Geriatric Care
The Office of The Fire Marshal - Certificate: Fire Safety For Vulnerable Ontarians, Fire Safety in Long Term Care
Canadian Healthcare Association - Diploma, Long Term Care Administrator, LongTerm Care
Ontario Healthcare Association - Dilpoma, Nutrition Manager Certificate, Nutrition And Food Service Management
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