Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Helen Michalopoulos

Medicine Hat

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

1
1
year of post-secondary education
2027
2027
years of professional experience

Work History

Customer Service Manager

TacoTime
Medicine Hat
1992.10 - Current
  • Oversaw daily operations to maintain efficient service delivery.
  • Resolved customer complaints using effective communication and problem-solving skills.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Manager

TacoTime
Medicine Hat

Education

Bachelor of Accounting -

Ryerson University (currently Cosmopolitan)
Toronto
1980.09 - 1981.06

York Memorial Collegiate Institute

Skills

  • Customer service management
  • Marketing savvy
  • Employee coaching
  • Conflict mediation
  • Shift management
  • Customer service
  • Employee training
  • Time management

References

References available upon request.

Timeline

Customer Service Manager

TacoTime
1992.10 - Current

Bachelor of Accounting -

Ryerson University (currently Cosmopolitan)
1980.09 - 1981.06

Manager

TacoTime

York Memorial Collegiate Institute
Helen Michalopoulos