HELEN MEJIA
Vancouver,Canada
Summary
Highly motivated and passionate psychology master's student with two years of managerial and administrative experience. Including hiring, recruiting, scheduling, and training team members in customer service techniques. Results-driven retail sales professional known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
5
5
years of professional experience
Work History
Sales Associate
Old Navy
Vancouver, BC
11.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
CUSTOMER SUCCESS SPECIALIST
Fullscript
Kelowna, Canada
01.2023 - 12.2024
- Efficiently resolve customer's email and telephone inquiries using multiple customer support tools and product knowledge
- Collaborate with practitioners and patients by phone, email, and live chat to help them use the platform and ensure practitioners succeed in their dispensaries
- Create open and interactive communication with both patients and practitioners
ASSISTANT STORE LEADER/ACTING STORE LEAD
Hillberg and Berk
Kelowna, Canada
01.2023 - 12.2023
- Closing and opening the store with some managerial tasks
- Helped with the training and mentoring of new hires
- Provide support for both leaders and the management team to improve the customer service experience by following guidelines
- Responsible for the online order processes and handling inventory tools
ASSISTANT STORE MANAGER
Dynamite
Kelowna, Canada
01.2022 - 12.2023
- Provided support to the Store Manager in supervising that employees were following policies and assumed responsibility for the total store operation in the Manager's absence
- Review sales, activity reports, and employee performance to measure productivity and plan accordingly
- Elaborated and executed onboarding plans for new associates
ASSISTANT MANAGER, CUSTOMER OPERATIONS
Old Navy
Kamloops, Canada
01.2021 - 12.2022
- Leader of the month BC Interior District-May 2022
- Responsible for the recruiting, onboarding, training and scheduling of team members
- Supervised a team of 35 associates making sure daily operations were getting fulfilled
- Promoted community engagement activities with our team
- In charge of the Health and Safety processes within our store
- Responsible for following up with team members about their performance and well-being
- Analyze reports and performance of the team to optimize productivity and sales
KEYHOLDER/SUPERVISOR
Old Navy
Kamloops, Canada
01.2020 - 12.2021
- Manage operational processes and provide exceptional client experiences
- Mentored associates in all areas of the store to provide great customer service and follow company guidelines
- Coordinate donations and attend community engagement events
- Led the recruitment process and helped train new team members
Education
Master of Industrial and Organizational Psychology - Psychology
Adler University
Vancouver, BC01-2026
Bachelor of Arts - Psychology
Thompson Rivers University
Kamloops, BC01.2020
High School Diploma -
Macris School
Honduras01.2016
Skills
- Interpersonal management skills
- Spanish Native Language
- Leadership skills
- Excellent communication skills
- Customer service experience
- Critical Thinking
- Decision-making
- Time management abilities
Volunteer Experience
- Operation Smile, Volunteer
- Kids Against Cancer, Volunteer
- International Orientation Week
- Notetaker, 06/01/17, 08/31/19
- Student Union Member, Member, 09/01/19, 04/30/20
Accomplishments
- Leader of the Month BC Interior District-May 2022
- Dean's List: Winter 2017, Winter 2019, Fall 2019, Winter 2020
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Associate
Old Navy
11.2024 - Current
CUSTOMER SUCCESS SPECIALIST
Fullscript
01.2023 - 12.2024
ASSISTANT STORE LEADER/ACTING STORE LEAD
Hillberg and Berk
01.2023 - 12.2023
ASSISTANT STORE MANAGER
Dynamite
01.2022 - 12.2023
ASSISTANT MANAGER, CUSTOMER OPERATIONS
Old Navy
01.2021 - 12.2022
KEYHOLDER/SUPERVISOR
Old Navy
01.2020 - 12.2021
Master of Industrial and Organizational Psychology - Psychology
Adler University
Bachelor of Arts - Psychology
Thompson Rivers University
High School Diploma -
Macris School
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