HELEN MARSOLAIS
Cornwall,Ontario
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Housekeeping Supervisor
Dev Hotel and Conference Centre
Cornwall, ON
07.2023 - 05.2026
- Supervised daily cleaning operations to ensure compliance with safety standards
- Trained and mentored staff on efficient cleaning techniques and equipment usage
- Conducted regular inspections to ensure quality control of janitorial services provided
- Collaborated with management to improve workflow processes and enhance service delivery
- Resolved staff conflicts and performance issues through effective communication and guidance
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
- Ensured all staff were up-to-date with latest cleaning techniques and safety protocols, conducting regular workshops and training sessions.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Restaurant Server
Louis Pizzeria
Cornwall, ON
05.2018 - 06.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order taking and processing using point-of-sale systems efficiently.
- Answering phone and taking customers orders
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Implemented upselling techniques that improved overall sales performance consistently.
- Monitored dining area cleanliness and organization to maintain inviting atmosphere.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Senior Room Inspector
Nav Hotel and Conference Centre
Cornwall, ON
06.2015 - 01.2022
- Assign daily room workload for the team
- Ensure assignments are given out fairly for the day
- Assign Room Inspector the number of rooms for inspecting
- Attend to morning debriefing
- Attend Health and Safety Meetings
- Attend Union Negotiations
- Communicate with Laundry Department
- Ensure Laundry is planned ahead and organized
- Ensure team has sufficient linen to start their shift
- Assist issues with inter departmental complaints
Chambermaid/ Janitor
Nav Hotel and Conference Centre
Cornwall, ON
01.1988 - 05.2015
- Cleaned and sanitized guest rooms to meet high cleanliness standards.
- Restocked supplies and linens efficiently to ensure guest satisfaction.
- Assisted in training new staff on housekeeping protocols and procedures.
- Coordinated with front desk to address special guest requests and preferences.
- Mentored junior staff, fostering a collaborative team environment to enhance service quality.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive year round.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Upheld strict hygiene standards, adhering to proper cleaning protocols for optimal guest health and safety.
Education
Tagwi Secondary School
Avonmore, ONSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Health and safety compliance
- Quality improvements
- Creative thinking
- Team guidance and motivation
- Problem-solving
- Room inspection
Accomplishments
- Supervised team of 25 staff members
Languages
English
Full Professional
Certification
- WHMIS Training
- Health and Safety Training
- First aid Certified
AWARDS AND ACKNOWLEDGEMENTS
Health and Safety Seminar, Union Negotiation Seminar, Attends Sodexo Seminars
Timeline
Housekeeping Supervisor
Dev Hotel and Conference Centre
07.2023 - 05.2026
Restaurant Server
Louis Pizzeria
05.2018 - 06.2024
Senior Room Inspector
Nav Hotel and Conference Centre
06.2015 - 01.2022
Chambermaid/ Janitor
Nav Hotel and Conference Centre
01.1988 - 05.2015
Tagwi Secondary School