Helen Ly
Redwood City,CA
Summary
Experienced and strategic senior human resources professional with expertise in efficiently overseeing and coordinating consistently outstanding HR services. Skilled in managing onboarding, offboarding, employee relations, benefits administration, compliance, and training. Committed to fostering a positive employee experience that empowers individuals to perform at their highest potential.
Overview
22
22
years of professional experience
Work History
Senior Human Resources Generalist
VIVUS LLC
01.2019 - Current
- Managed benefits administration, ensuring compliance with federal regulations while optimizing employee satisfaction through competitive offerings.
- Developed and monitored employee recognition programs.
- Improved employee retention by developing and implementing effective onboarding and orientation programs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Facilitate and execute HR technology implementations
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
Human Resources Generalist
VIVUS LLC
08.2014 - 01.2019
- Managed employee records
- Maintained benefits reconciliation
- Prepared change forms and paperwork for new hire and termination
- Administered background screenings
- Maintained Human Resources files and records in accordance with policies and procedures
- Provided HR support
Sales Associate
Time N'Style
11.2008 - 10.2010
- Assisted with opening of additional store
- Managed floor regarding customer service and sales
- Organized displays; general promotion of products
- Resolved customer concerns
Data Capture Supervisor
GeoAccess, Inc.
01.2006 - 09.2008
- Oversaw and supported offshore team with functional and technical question; collaborated directly with other teams within GeoAccess to resolve any site or application issues
- Trained offshore team on data capture process
- Generated letters detailing data requirements necessary to complete credentialing application for participating health plans
- Data audit completions to ensure accuracy of faxed provider data while working closely with offshore team and internal resources to minimize audit errors
- Managed provider opt-out, aging report verification and Captiva process oversight/resolution
- Trained new hires and assisted with ad-hoc projects; development of CAQH Training Guide
- Aided in testing credentialing application before deployment
- Reviewed previously scanned forms in system to determine missing or unreadable information
- Audited work of Data Capture Specialist team
- Received company's Spot Award recognitions for going above and beyond usual call of duty in serving customers, staff and investors
CAQH Support Representative
GeoAccess, Inc.
09.2002 - 01.2006
- Excellent customer service skills and phone presence
- Answered incoming calls for CAQH from providers and health plan administrators
- Provided support and assistance regarding online and paper applications as well as web access
- Successfully managed frustrated providers and found suitable resolution of issues
Education
Bachelor of Arts - Economics
University of Kansas
Lawrence, KSSkills
- MS Office (Word, Excel, PowerPoint, Outlook, Visio)
- Adobe Acrobat Pro
- Internet
- HRIS Applications (ADP Workforce Now, SilkRoad - Red Carpet & WingSpan, ThinkHR, Health EquityWageWorks)
- HR policies and procedures
Professionalaffiliation
Society of Human Resources Management (SHRM), Member
Timeline
Senior Human Resources Generalist
VIVUS LLC
01.2019 - Current
Human Resources Generalist
VIVUS LLC
08.2014 - 01.2019
Sales Associate
Time N'Style
11.2008 - 10.2010
Data Capture Supervisor
GeoAccess, Inc.
01.2006 - 09.2008
CAQH Support Representative
GeoAccess, Inc.
09.2002 - 01.2006
Bachelor of Arts - Economics
University of Kansas
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