Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HELEN HOBSON

Kamloops,BC

Summary

Proven leader and strategic innovator, I significantly enhanced operational efficiency and customer satisfaction at YOUR INDEPENDENT GROCER. Expert in inventory oversight and adept at fostering team growth, my approach has consistently improved service success rates. Skilled in promotions and mentoring, I excel in turning challenges into achievements, ensuring a positive impact on profitability and team dynamics.

Overview

40
40
years of professional experience

Work History

DEPARTMENT SPECIALIST /Head Baker

YOUR INDEPENDENT GROCER
04.2012 - Current
  • Led effective team by mentoring, coaching and providing assistance to staff.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Managed training, disciplining and motivating employees.
  • Created appealing displays to showcase products in bakery.
  • Developed recipes for new products and improved existing recipes.
  • Trained and supervised new employees on bakery operations and procedures.

PROBATION COUNSELLOR

Mental Health Services
05.1997 - 11.1998
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Helped resolve probationer issues with housing, employment and healthcare.

Community Child Care Worker

CLEARWATER YOUTH SERVICES SOCIETY
10.1990 - 11.1993
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Improved child safety by conducting regular facility inspections and adhering to strict guidelines for supervision.
  • Established a proactive approach to behavior management by anticipating potential issues and implementing preventative measures.

Community Child Care Worker

R&V RECIEVING HOME
06.1988 - 12.1990
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Improved child safety by conducting regular facility inspections and adhering to strict guidelines for supervision.
  • Supported families in need with community resources, leading to improved family dynamics and overall wellbeing.
  • Increased parent satisfaction by actively seeking feedback and implementing suggestions for program improvement.
  • Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.

Community Child Care Worker

ELIZEBETH FRY SOCIETY
10.1984 - 07.1988
  • Assisted children in building social skills through group activities and guided interactions, fostering a sense of community among peers.
  • Improved child safety by conducting regular facility inspections and adhering to strict guidelines for supervision.
  • Established a proactive approach to behavior management by anticipating potential issues and implementing preventative measures.
  • Mentored and supervised new staff members, providing guidance and support to promote their professional growth.
  • Supported families in need with community resources, leading to improved family dynamics and overall wellbeing.
  • Increased parent satisfaction by actively seeking feedback and implementing suggestions for program improvement.

Education

High School Diploma -

Justice Institute of British Columbia
New Westminster, BC
04.1986

High School Diploma -

Diamond Jenness Secondary School
Hay River, NT
06.1983

Skills

  • Promotions and specials
  • Strategic Initiatives
  • Inventory Oversight
  • Customer interactions
  • Training and mentoring
  • Presentation Development
  • Supply Restocking

Languages

English
Full Professional

Timeline

DEPARTMENT SPECIALIST /Head Baker

YOUR INDEPENDENT GROCER
04.2012 - Current

PROBATION COUNSELLOR

Mental Health Services
05.1997 - 11.1998

Community Child Care Worker

CLEARWATER YOUTH SERVICES SOCIETY
10.1990 - 11.1993

Community Child Care Worker

R&V RECIEVING HOME
06.1988 - 12.1990

Community Child Care Worker

ELIZEBETH FRY SOCIETY
10.1984 - 07.1988

High School Diploma -

Justice Institute of British Columbia

High School Diploma -

Diamond Jenness Secondary School

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HELEN HOBSON