Summary
Overview
Work History
Education
Skills
Timeline
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Helen Harris

Calgary,AB

Summary

Accomplished Retail Store Manager with wealth of experience in building client rapport and driving business success. Offering exceptional planning abilities and in-depth liquor market understanding. Forward-thinking and responsive with solid record of success in diverse environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Manager

Real Canadian Liquorstore
11.2001 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Accomplished multiple tasks within established timeframes.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Bishop Grandin High School
Calgary, AB

Skills

  • Business Administration
  • Performance Management
  • Operations Management
  • Workforce Management
  • Policy Implementation
  • Staff Development
  • Expectation setting
  • Schedule Preparation
  • Performance Evaluations
  • Time Management
  • Sales management
  • Staff Training and Development
  • Team Leadership

Timeline

Manager

Real Canadian Liquorstore
11.2001 - Current

High School Diploma -

Bishop Grandin High School

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Helen Harris