HELEN HABTU
Toronto,ON
Summary
Motivated individual with experience in customer service, sales and marketing. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate Supervisor
West 49
03.2021 - 01.2025
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Marketing Manager
Oppsie Deals
04.2023 - 01.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Concierge
SMS Security
08.2019 - 04.2023
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed check-in and check-out procedures for guests.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests and residents
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Assisted with package handling and concierge services.
Server
MAPLE LEAF STAFFING
09.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Social Work
ADDIS ABABA UNIVERSITY
ADDIS ABABA06.2017
Skills
- Adapt to Diverse Groups
- Dispute Mediation
- Customer Service
- Excellent People Skills
- Emergency Situations Management
- Verbal and Written Communication
- Active Listening
- Cleanliness and Sanitation
- POS system operations
Certification
- Smart serve
- CPR Certificate
- AODA training
- WHMIS certificate
- Security guard license
References
Gelila Tiruneh
6477732873
gelilatesfaye.gt6@gmail.com
Hiwot Lissanu
2898900683
hylissanu@gmail.com
Timeline
Marketing Manager
Oppsie Deals
04.2023 - 01.2024
Sales Associate Supervisor
West 49
03.2021 - 01.2025
Concierge
SMS Security
08.2019 - 04.2023
Server
MAPLE LEAF STAFFING
09.2018 - 03.2020
Bachelor of Arts - Social Work
ADDIS ABABA UNIVERSITY
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