Helen Geng
Edmonton,AB
Summary
Dedicated and hardworking professional with comprehensive experience in housekeeping, camp operations, food service, and front-desk reception. Proven ability to maintain high standards of cleanliness, organization, and guest satisfaction in fast-paced environments. Skilled in providing exceptional customer service, handling administrative and clerical tasks, and supporting team operations with efficiency and professionalism. Known for being reliable, detail-oriented, and adaptable, with a strong commitment to creating welcoming, safe, and well-organized spaces. Brings a positive attitude and strong work ethic to every role, with the flexibility to thrive in both independent and team-based settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper/Camp Attendant
Summit Camps
05.2023 - 04.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Server/Bartender
Hotel Arts
07.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Northern Hills Dental
11.2017 - 02.2020
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
Education
Bachelor of Arts - Social Work
Norquest College
Edmonton05-2026
Skills
- Customer service
- Critical thinking
- Data entry
- Service prioritization
- Strong work ethic
- Cash handling
- Chemical handling
- Maintenance coordination
- Supply inventory management
- Health and safety compliance
Languages
English
Native or Bilingual
Certification
WHMIS (Workplace Hazardous Materials Information System)
ProServe (Alberta)
Food Safe Level 1
Timeline
Housekeeper/Camp Attendant
Summit Camps
05.2023 - 04.2025
Server/Bartender
Hotel Arts
07.2020 - 03.2023
Receptionist
Northern Hills Dental
11.2017 - 02.2020
Bachelor of Arts - Social Work
Norquest College
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