HELEN GEBREMARIAM

Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.

Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Addressed customer account discrepancies and concerns.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Helped patients complete necessary medical forms and documentation.

Adhered to strict HIPAA guidelines to protect patient privacy.

Assisted healthcare providers with administrative tasks and vital sign monitoring.

Managed high call volumes, directing calls to appropriate departments.