Helen Freire
Ancaster,ON
Summary
Multitalented Office Manager with over 30 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
37
37
years of professional experience
Work History
Executive Assistant/Office Manager
McMaster University
Hamilton
2020.01 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed and tracked expenses to meet company budget requirements.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
Operations Manager
SCI Logistics
Mississauga
2019.07 - 2019.12
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Logistics Manager
Nestle Purina Petcare
Mississauga
1987.10 - 2019.04
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Drafted policies regarding storage, distribution, and transportation of products.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Collaborated with other departments to develop strategies that align with company objectives.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Maintained high standards of internal and external customer service.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
Education
Business Accountancy
Mohawk College of Applied Arts And Technology
Hamilton, ON2001-05
Skills
- Customer Service
- Project Oversight
- Office Management
- Administrative Support
- Expense Reporting
- Meeting planning
- Strategic Planning
- Staff Management
- Information confidentiality
- Performance Improvement
- Professional and mature
- Budget Preparation
- Honest and Dependable
- Attention to Detail
- Reliability
Accomplishments
- Innovation Award for root cause analysis study on Supply Chain Case Fill - Nestle Purina Petcare
- Innovation Award for increasing production capacity - Nestle Purina Petcare
- Spirit of Innovation Award for outstanding performance in recognition programs in Leadership Framework - Nestle Purina Petcare.
- Five Talls Award in recognition of commitment and contributions to the success of the North American Alignment - Nestle Purina Petcare.
Timeline
Executive Assistant/Office Manager
McMaster University
2020.01 - Current
Operations Manager
SCI Logistics
2019.07 - 2019.12
Logistics Manager
Nestle Purina Petcare
1987.10 - 2019.04
Business Accountancy
Mohawk College of Applied Arts And Technology
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