Helen Esquivel
OSI Electronics
Los Angeles
2
Languages
7
years of professional experience
Skilled in following work instructions and maintaining quality standards in fast-paced environments. Detail-oriented and dependable professional with experience in conformal coating, electronics manufacturing, and customer service. Collaborates effectively to meet production goals while ensuring quality and customer satisfaction.
Work History
Conformal Coating Department
2 Years 8 Months- Maintained high personal accountability to ensure task completion.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Completed complex surface preparation tasks, ensuring a smooth base for the application of paints and coatings.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepare circuit boards by cleaning, masking, and inspecting components before coating.
- Remove masking materials after coating and perform touch-up work as required.
- Inspect coated assemblies using UV light and other inspection tools to verify proper coverage and thickness.
- Perform rework by removing and reapplying coatings when necessary.
- Operate and maintain coating equipment and curing ovens.
- Read and interpret work instructions, engineering drawings, and manufacturing specifications.
Cell Phone Sales Representative
1 Year 10 Months- Demonstrated product knowledge to recommend appropriate cell phone plans and accessories.
- Assisted customers in selecting devices based on individual needs and preferences.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring availability of popular models and accessories.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Maximized retail space utilization with efficient merchandise layout planning that optimized customer engagement.
Cashier
2 Years 7 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues to ensure satisfaction during peak hours.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Balanced cash drawer at shift end, ensuring accuracy in financial reporting.
- Collaborated with team members to improve service speed during high-volume periods.
- Monitored inventory levels of cash handling supplies and requested replenishments as needed.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end of shift
Education
High School Diploma
Skills
Attention to detail
Problem-solving
Customer service
Time management
Multitasking
Quality assurance
Technical skills
Teamwork and collaboration
Dependable and responsible
Basic computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Conformal Coating Department
OSI Electronics
05.2016 - 01.2019Read More
Cell Phone Sales Representative
Stop 407
06.2014 - 04.2016Read More
Cashier
Kentucky Fried Chicken/Taco Bell
10.2011 - 05.2014Read More
Centennial High School
High School Diploma
Read More