Helen Schrank
Trenton
Summary
Professional support worker prepared for this role with experience in delivering compassionate care and assistance. Strong focus on team collaboration and achieving results through adaptive and reliable support. Skilled in personal care, communication, and problem-solving, with caring and empathetic approach that employers value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSW Worker
Participation House Durham Region
08.2019 - 11.2024
- Coordinated transportation services for clients to attend medical appointments, recreational outings, or other necessary engagements.
- Facilitated skill-building workshops to increase clients'' independence and selfsufficiency.
- Maintained records of client condition, progress and care using [Software].
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
- Advocated for clients'' rights within various settings including educational institutions, housing providers, and social service agencies.
- Dispensed necessary medication to improve client health condition.
- Acted as a liaison between clients, families, and healthcare professionals to ensure clear communication regarding care plans and goals.
- Enhanced community integration for clients through participation in social activities and outings.
- Assisted clients per with bathing, dressing, grooming and eating.
- Transported and accompanied clients to therapy and doctor appointments.
- Promoted a healthy lifestyle among clients by facilitating exercise programs and encouraging balanced nutrition choices.
- Implemented behavioral management strategies for clients experiencing difficulty with emotional regulation or interpersonal interactions.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
Social Services Worker
Saint Elizabeth Health Care
05.2016 - 07.2018
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Advocated on behalf of clients during meetings with external stakeholders, securing necessary supports for success.
- Trained new staff members in agency policies, procedures, and best practices for effective service delivery.
- Developed and maintained strong relationships with community resources for successful referrals.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
- Educated clients and families on mental health, wellness and recovery topics.
Education
No Degree - Social Serives And Mental Health
Trillium College
Oshawa, ON12-2008
Skills
- Multicultural sensitivity
- Activities of daily living assistance
- Daily living activities
- Medication monitoring
- Direct care
- Heavy lifting
- Personal hygiene assistance
- Meal preparation
- Professional boundaries
- Transportation
- Client advocacy
- First aid training
- Light housekeeping
- Crisis intervention
- Safety monitoring
- Community integration
- Recreational activities
- Empathy development
- Nutrition
- Mandatory reporting
- Personal care assistance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Patient care
- Critical thinking
- Organizational skills
- Reliability
- Excellent communication
- Multitasking Abilities
Accomplishments
- Supervised team of 9 staff members.
Languages
English
Full Professional
Certification
- Cope Mental Health - Training - 8 weeks
Timeline
DSW Worker
Participation House Durham Region
08.2019 - 11.2024
Social Services Worker
Saint Elizabeth Health Care
05.2016 - 07.2018
No Degree - Social Serives And Mental Health
Trillium College
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