Helen Drummond
Digby,N.S
Summary
Looking for a position where extensive administration experience and people skills can be used to their full potential. Where leadership qualities will be recognized and the opportunity for further growth and development are encouraged. Highly motivated individual with many years of entrepreneurial, management and clerical experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a lead and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
23
23
years of professional experience
Work History
Environmental Services Housekeeper
Nova Scotia Health Authority
Digby, Nova Scotia
10.2023 - Current
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Swept, mopped, scrubbed and waxed floors.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Maintained inventory of cleaning supplies used throughout shift.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Exceeded facility standards regularly by working with detail-oriented approach.
Business Owner
Main Vegan Deli
London, On
10.2016 - Current
- Currently running a vegan cheese production company. Supplying Ontario, Quebec and Nova Scotia. Recent restructuring allowed for focus on best selling items which has streamlined production methods leading to increased clients and revenue.
Office Manager
Queensbury Dental Clinic
Oakville, On
08.2013 - 10.2016
- Headed a clinical team in a small family office
- Instrumental in doubling revenue in 3 years
- Responsible for all clinical scheduling, claims processing, liaising with patients, book keeping and training of new staff
- Assisted on a clinical level with dentist for major oral surgery procedures when required.
- Streamlined operations and prioritized tasks, allowing for an increase revenue by 33% by the close of year 2.
Lead Receptionist
Bruce St Dental
London, Ont
08.2008 - 05.2013
- Provided administrative support to a large progressive dental team
- Assisted patients with appointment bookings, billings, and insurance claims
- Ensured accuracy of medical and dental records, inputted data into various software applications, prepared work schedules and maintained accounts.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Community Dental Assistant
Southampton City Hospital
Southampton, UK
10.2001 - 08.2008
- Assisted in the running of a multi site special needs dental clinic
- Scheduled appointments, maintained accurate medical and dental records, ensuring confidentiality policy was adhered to
- Liaised with other specialists to schedule complex dental procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
National Adult Math certification level 2 -
Bournemouth College
01.2005
Hospital & National Diploma of Dental Assisting -
Leeds Dental Hospital
01.1986
High School Diploma -
Parklands High School
01.1983
Skills
- Employee Training
- Staff Management
- Verbal and Written Communication
- Relationship Building
- Work Planning and Prioritization
- Quality Assurance
- Employee Motivation
- Records Organization and Management
- Problem Anticipation and Resolution
- Process Improvements
- Staff Scheduling
- Administrative Management
- Business Leadership
- Goal Setting
- Originality and Creativity
Websites
Timeline
Environmental Services Housekeeper
Nova Scotia Health Authority
10.2023 - Current
Business Owner
Main Vegan Deli
10.2016 - Current
Office Manager
Queensbury Dental Clinic
08.2013 - 10.2016
Lead Receptionist
Bruce St Dental
08.2008 - 05.2013
Community Dental Assistant
Southampton City Hospital
10.2001 - 08.2008
National Adult Math certification level 2 -
Bournemouth College
Hospital & National Diploma of Dental Assisting -
Leeds Dental Hospital
High School Diploma -
Parklands High School
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