Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
AccountManager
Helen Dcruz

Helen Dcruz

Surrey,British Columbia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Resolution Administrator

Moes Home Collection
Vancouver, BC
11.2021 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front of House Team Member

Pajos Fish & Chips
Richmond, British Columbia
05.2020 - 08.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Administrative Assistant

JP Morgan India Pvt Ltd
Mumbai, Maharashtra
09.2015 - 09.2019
  • Key marketing coordinator for all Research Analysts marketing within Asia
  • Handling all logistics for Investment Bankers when marketing in any part of Asia
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Maintained staff directory and company policy handbook for human resources department.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Operations Coordinator

JP Morgan India Pvt Ltd
Mumbai, Maharashtra
10.2014 - 09.2015
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Oversaw day-to-day operations of large teams across several sites.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Maximized profits by reducing waste in payroll administration and increasing sales.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Customer Service Email Supervisor

JP Morgan Chase India Pvt Ltd
Mumbai, Maharashtra
05.2011 - 10.2014
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.

Credit Card Customer Service Representative

JP Morgan India Pvt Ltd
Mumbai, Maharashtra
11.2009 - 03.2011
  • Received inbound customer calls related to credit and accounts receivable.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
  • Maintained product details and protocols to comply with contracts and disclosures.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Processed recurring automated payments and credit card payments.

Senior Operations Executive

Concentrix
Mumbai, Maharashtra
11.2005 - 10.2009
  • Answered incoming phone calls and developed friendly rapport with United Airlines callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Offered friendly and efficient service to United Airlines customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.

Education

Associate of Applied Science - Medical Office Assistant

Western Community College
Abbotsford
05.2023

High School Diploma -

International Technology Development
Vancouver, BC
02.2022

Bachelor of Arts - Sociology

University of Mumbai
Mumbai
04.2007

Skills

  • Written Communication
  • Excellent Verbal Communication
  • Good Telephone Etiquette
  • MS Office
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Self-Motivated
  • Conflict Resolution

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Supervised team of 35 members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Additional Information

International Student Visa (Current)

Valid from Aug 08, 2022 - Nov 12, 2024

Co-op Aug 20, 2022 - Nov 12, 2024

Western Community College

Medical Office Assistant


International Student Visa (Expired)

Valid From November 6, 2019 - Mar 31, 2022

Co-op Feb 08, 2021 - Mar 31, 2022

Completed Hospitality Management with ITD Canada




Certification

Occupational First Aid Level 1

Expiry: September 28, 2025


Worker Health & Safety Awareness

Expiry: August 20, 2023


Food Safe Level 1

Expiry: January 04, 2025


Serving It Right

Expiry: August 15, 2025


Super Host (Foundation of Service Quality)

Expiry: N/A





Timeline

Resolution Administrator

Moes Home Collection
11.2021 - 07.2022

Front of House Team Member

Pajos Fish & Chips
05.2020 - 08.2021

Administrative Assistant

JP Morgan India Pvt Ltd
09.2015 - 09.2019

Operations Coordinator

JP Morgan India Pvt Ltd
10.2014 - 09.2015

Customer Service Email Supervisor

JP Morgan Chase India Pvt Ltd
05.2011 - 10.2014

Credit Card Customer Service Representative

JP Morgan India Pvt Ltd
11.2009 - 03.2011

Senior Operations Executive

Concentrix
11.2005 - 10.2009

Associate of Applied Science - Medical Office Assistant

Western Community College

High School Diploma -

International Technology Development

Bachelor of Arts - Sociology

University of Mumbai

Similar Profiles

CREATE PROFILE
Helen Dcruz