Helen Cleaveley
Orillia,ON
Summary
Dedicated professional with experience at Leacock Retirement Lodge Ltd., excelling in cleaning and sanitation while ensuring safety protocols. Known for reliability and exceptional customer service, I effectively manage inventory and maintain a welcoming environment. Proficient in chemical handling and skilled in team collaboration, I contribute to a clean and safe atmosphere.
Overview
29
29
years of professional experience
Work History
Environmental Services Housekeeper
Leacock Retirement Lodge Ltd.
Orillia, ON
11.2021 - 04.2025
- Operated cleaning equipment, ensuring proper usage and maintenance.
- Followed safety protocols to minimize hazards during cleaning tasks.
- Assisted in inventory management of cleaning supplies and equipment.
- Maintained cleanliness and sanitation of resident rooms and common areas.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Election Poll Worker
Municipal, Ontario and Canadian Governments
Orillia, ON
06.2018 - 06.2024
- Assisted voters with registration and ballot completion, ensuring compliance with electoral regulations.
- Monitored polling site for safety and accessibility, addressing voter concerns promptly.
- Collaborated with team members to facilitate efficient voter flow and reduce wait times.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
Table Games Dealer, Environmental Services
Casino Rama
Orillia, ON
08.1996 - 03.2016
- Dealt various table games, ensuring adherence to rules and regulations.
- Monitored player activity, maintaining game integrity and fairness.
- Provided exceptional customer service, enhancing guest experience at tables.
- Handled cash transactions accurately, ensuring compliance with gaming policies.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Education
High School Diploma -
Orillia Learning Centre
Skills
Team collaboration
Reliability and punctuality
Excellent customer service
Patience and composure
Efficient money handling
Quick decision making
Vacuuming and sweeping
Cleaning and sanitation
Chemical handling
Dusting furniture
Waste removal
Languages
English
Accomplishments
I have received many accolades and praise in regards to my work ethic. I have also received Employee of the Month at Casino Rama.
Timeline
Environmental Services Housekeeper
Leacock Retirement Lodge Ltd.
11.2021 - 04.2025
Election Poll Worker
Municipal, Ontario and Canadian Governments
06.2018 - 06.2024
Table Games Dealer, Environmental Services
Casino Rama
08.1996 - 03.2016
High School Diploma -
Orillia Learning Centre