Helen Brown
Compton
Summary
Dynamic security professional with extensive experience at GardaWorld Security, excelling in incident reporting and conflict resolution. Proven track record in enhancing safety protocols and training personnel, while delivering superior customer service. Adept at CCTV monitoring and patrol operations, ensuring compliance and fostering a secure environment for all stakeholders.
Overview
20
20
years of professional experience
Work History
Security Officer
GardaWorld Security
Anaheim, CA
05.2023 - Current
- Monitored premises to support safety and security compliance.
- Completed regular patrols to deter unauthorized access and spot risks.
- Responded quickly to incidents and escalated issues for further review.
- Worked with law enforcement during emergencies and investigations.
- Maintained detailed daily logs capturing activities, incidents, and observations.
- Helped train new security personnel on protocols and procedures.
- Acted fast during emergencies to limit damage and injury.
Field Supervisor
Allied Universal Security Services
Gardena, CA
02.2012 - 09.2022
- Supported security personnel in following protocols and client requirements.
- Performed routine site inspections to spot security risks and apply mitigation steps.
- Coordinated communication between clients and security teams to improve service delivery and client satisfaction.
- Built training programs for new hires on operating procedures and emergency response protocols.
- Tracked employee performance for compliance with regulations and policies.
- Supported field operations teams in completing projects within set timelines.
- Promoted team collaboration, professional growth, and knowledge sharing among staff members.
- Led incident investigations, recorded findings, and recommended corrective actions to reduce repeat issues.
Security Officer
PSC
Carson, CA
06.2006 - 03.2017
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized access and identify risks.
- Responded promptly to incidents, escalating issues for further investigation.
- Collaborated with law enforcement during emergency situations and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
Construction Management
Compton College
Compton, CA06-2005
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Metal detector operation
- Dispatch
- Detail-oriented
- CCTV surveillance
- Surveillance
Timeline
Security Officer
GardaWorld Security
05.2023 - Current
Field Supervisor
Allied Universal Security Services
02.2012 - 09.2022
Security Officer
PSC
06.2006 - 03.2017
Construction Management
Compton College