Helen Baker
Moose Jaw,SK
Summary
Accomplished Executive Secretary with a proven track record at C T BOWRING LTD, adept in time management and document preparation. Demonstrated ability to maintain confidentiality and streamline office operations, enhancing productivity by 30%. Skilled in travel coordination and client liaison, I bring a dependable and results-driven approach to administrative excellence.
Overview
17
17
years of professional experience
Work History
Executive Secretary to Managing Director
C T BOWRING LTD (owning Company MARSH MCLENNAN
London, United Kingdom
09.1987 - 02.1995
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated travel arrangements and bookings for executive staff.
- Implemented new scheduling system for conference rooms, reducing conflicts and maximizing usage.
- Oversaw organization of high-profile corporate events, ensuring flawless execution and guest satisfaction.
- Coordinated international travel arrangements, ensuring seamless logistics for executive trips.
- Maintained strict confidentiality of sensitive information, safeguarding company and client data.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
Shorthand Secretary
Peninsular Electronics Ltd
London, United Kingdom
03.1985 - 03.1987
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Shorthand Secretary to Manager of Insurance Dept
Chandris (London) Services Ltd.
London, United Kingdom
05.1979 - 09.1985
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
Wigglesworth & Co. Limited
Shorthand Secretary
London, United Kingdom
09.1977 - 04.1979
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GCSE’s/O‘Levels - Commerce
Cornelius Vermuyden Comprehensive School
Canvey Island,Essex, United Kingdom 07.1977
Skills
Time management expertise
Advanced multitasking
File Management
Document Preparation
Guest Relations
Document Proofreading
Calendar Management
Scheduling
Travel Coordination
Minute Taking
Office Administration
Spreadsheet Creation
Client liaison
Travel Planning
Travel Arrangements
Event Coordination
Bookkeeping Support
Customer Service
Administrative Support
Honest and Dependable
Excel spreadsheets
Travel Itineraries
Time Management
Multi-line phone proficiency
File Maintenance
Visitor Greeting
Languages
English
Native or Bilingual
Timeline
Executive Secretary to Managing Director
C T BOWRING LTD (owning Company MARSH MCLENNAN
09.1987 - 02.1995
Shorthand Secretary
Peninsular Electronics Ltd
03.1985 - 03.1987
Shorthand Secretary to Manager of Insurance Dept
Chandris (London) Services Ltd.
05.1979 - 09.1985
Wigglesworth & Co. Limited
Shorthand Secretary
09.1977 - 04.1979
GCSE’s/O‘Levels - Commerce
Cornelius Vermuyden Comprehensive School