Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Helen Baker

Helen Baker

Moose Jaw,SK

Summary

Accomplished Executive Secretary with a proven track record at C T BOWRING LTD, adept in time management and document preparation. Demonstrated ability to maintain confidentiality and streamline office operations, enhancing productivity by 30%. Skilled in travel coordination and client liaison, I bring a dependable and results-driven approach to administrative excellence.

Overview

17
17
years of professional experience

Work History

Executive Secretary to Managing Director

C T BOWRING LTD (owning Company MARSH MCLENNAN
09.1987 - 02.1995
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Coordinated travel arrangements and bookings for executive staff.
  • Implemented new scheduling system for conference rooms, reducing conflicts and maximizing usage.
  • Oversaw organization of high-profile corporate events, ensuring flawless execution and guest satisfaction.
  • Coordinated international travel arrangements, ensuring seamless logistics for executive trips.
  • Maintained strict confidentiality of sensitive information, safeguarding company and client data.
  • Screened personal and business calls and directed to appropriate party.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Filed paperwork and organized computer-based information.

Shorthand Secretary

Peninsular Electronics Ltd
03.1985 - 03.1987
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Shorthand Secretary to Manager of Insurance Dept

Chandris (London) Services Ltd.
05.1979 - 09.1985
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.

Wigglesworth & Co. Limited

Shorthand Secretary
09.1977 - 04.1979
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GCSE’s/O‘Levels - Commerce

Cornelius Vermuyden Comprehensive School
Canvey Island,Essex, United Kingdom
07.1977

Skills

Time management expertise

Languages

English
Native or Bilingual

Timeline

Executive Secretary to Managing Director

C T BOWRING LTD (owning Company MARSH MCLENNAN
09.1987 - 02.1995

Shorthand Secretary

Peninsular Electronics Ltd
03.1985 - 03.1987

Shorthand Secretary to Manager of Insurance Dept

Chandris (London) Services Ltd.
05.1979 - 09.1985

Wigglesworth & Co. Limited

Shorthand Secretary
09.1977 - 04.1979

GCSE’s/O‘Levels - Commerce

Cornelius Vermuyden Comprehensive School

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Helen Baker