Helen Burton
Fernie,Canada
Summary
As part of the Lizard Creek Lodge team, I’ve focused on delivering exceptional service by ensuring guests feel welcome and property owners receive timely, organized support. My experience in resort operations and project management allows me to handle requests efficiently, coordinate logistics, and resolve issues quickly. I take pride in being a dependable, detail-oriented point of contact who keeps operations running smoothly and guests satisfied year-round.
Overview
8
8
years of professional experience
Work History
Concierge & Front Desk Agent
Lizard Creek Lodge
11.2024 - Current
- Welcome guests and owners, handling requests, bookings, and inquiries with care and professionalism.
- Coordinate with housekeeping, maintenance, and management to ensure every stay and owner visit runs smoothly.
- Build strong connections with guests by offering timely updates and clear communication.
- Arrange transportation, activities, and local recommendations to enhance the guest experience.
Senior Project Manager
Castor
10.2023 - 02.2025
- Managed projects and client relationships across international teams, ensuring high standards and smooth delivery.
- Developed communication and organizational skills directly transferable to owner and guest liaison work.
- Implemented process improvements enhancing project efficiency and reducing risks.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Managed budgets exceeding $1 million while effectively controlling costs through financial oversight.
Project Manager / Project Delivery Specialist
Signant Health
11.2020 - 11.2023
- Led cross-functional coordination, managed client expectations, and ensured customer satisfaction.
- Balanced multiple priorities while maintaining a calm, service-focused approach.
- Developed project plans, timelines, and resource allocations to optimize workflow efficiency.
- Facilitated stakeholder meetings to ensure alignment on project objectives and deliverables.
Resort Representative & Chalet Host
Inghams Ski
11.2017 - 05.2018
- Acted as a friendly and reliable contact for guests, solving problems quickly and keeping operations smooth.
- Organized bookings, local services, and daily guest needs while maintaining excellent service standards.
- Managed booking systems to streamline reservations and improve operational efficiency.
- Coordinated with team members to ensure seamless execution of events and activities.
- Developed promotional materials to increase visibility of services offered by the company.
- Monitored inventory levels and collaborated with suppliers for timely restocking of products.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
MSc - Bioscience
University of Leeds
BSc - Biochemistry
University of Leeds
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Budget planning
- Cash flow management
- Financial forecasting
- Team collaboration
- Project planning and development
Timeline
Concierge & Front Desk Agent
Lizard Creek Lodge
11.2024 - Current
Senior Project Manager
Castor
10.2023 - 02.2025
Project Manager / Project Delivery Specialist
Signant Health
11.2020 - 11.2023
Resort Representative & Chalet Host
Inghams Ski
11.2017 - 05.2018
BSc - Biochemistry
University of Leeds
MSc - Bioscience
University of Leeds