HELEN Agathangelou
Laval,Canada
Summary
Bringing expertise in business management and client service, leveraging strong relationship-building skills to optimize operations and drive customer satisfaction. Adept in implementing strategies that enhance brand visibility and streamline processes. Skilled in financial management and marketing to support business growth and development.
Overview
23
23
years of professional experience
Work History
Owner
Nuts 4 Chocolate
03.2022 - 08.2025
- Developed and executed operational strategies to optimize daily business functions and enhance customer satisfaction.
- Managed inventory levels and coordinated supply orders to maintain product availability and quality standards.
- Cultivated relationships with local vendors to ensure reliable sourcing of materials and competitive pricing.
- Trained staff on standard operating procedures while fostering a collaborative team environment for improved efficiency.
- Implemented marketing initiatives to promote services and attract new clientele, increasing brand visibility.
Real Estate Manager
Costa Complete Rentals
01.2010 - 07.2021
- Developed and implemented marketing strategies to enhance property visibility and attract potential tenants.
- Coordinated property management activities, optimizing operations and improving tenant satisfaction through effective communication.
- Oversaw lease negotiations, ensuring compliance with regulations while maximizing profitability for property owners.
- Analyzed financial data to create detailed reports on current market conditions in the local area.
Collections Agent
Credit Protection
06.2004 - 11.2006
- Managed customer accounts by negotiating payment plans to facilitate debt recovery.
- Conducted outreach to delinquent clients, fostering communication and resolving disputes effectively.
Manager
Uforia Tea House
04.2002 - 07.2004
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assisted, prioritized, and delegated tasks and responsibility to departmental employees.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
Education
High School Diploma -
Ecole secondaire La Dauversiere
Certification - Massage Therapist
Insitute Kine Concept
Certification - Personal Trainer
E.P.T
Certification - Nutrition science
ISA
Skills
- Customer relations
- Verbal and written communication
- Relationship building
- Business management
- Operations management
- Client service
- Project management
- Business planning
- Financial management
- Business marketing
- Staff management
- Business administration
- Staff hiring
- Sales management
- Small business operations
Languages
English, Fluent
French, Fluent
Spanish, Fluent
Greek, Fluent
Timeline
Owner
Nuts 4 Chocolate
03.2022 - 08.2025
Real Estate Manager
Costa Complete Rentals
01.2010 - 07.2021
Collections Agent
Credit Protection
06.2004 - 11.2006
Manager
Uforia Tea House
04.2002 - 07.2004
Certification - Massage Therapist
Insitute Kine Concept
Certification - Personal Trainer
E.P.T
Certification - Nutrition science
ISA
High School Diploma -
Ecole secondaire La Dauversiere