Summary
Overview
Work History
Education
Skills
Timeline
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Heleana Thiessen

Sherwood Park

Summary

Dynamic and personable professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

10
10
years of professional experience

Work History

Free Volunteer

Celebration Church Edmonton
09.2015 - 07.2018
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Supervised children in kids ministry, ranging from infant to 6 years of age.
  • Developed and maintained positive relationships with children and families.

Front End Cashier

Thrifty Foods
10.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, mastering codes and contributing to overall store sales goals.
  • Offered specialized assistance and detailed product information.

Barista

Starbucks
11.2022 - Current
  • Prepare customer beverage and food orders to specification while remaining calm under pressure, and providing friendly service in line with high company standards.
  • Maintain a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Dover Bay
Nanaimo, BC
06-2022

Skills

  • Time management
  • Personable and approachable
  • Detail-oriented approach
  • Collaborative team member
  • Analytical problem-solving
  • Active listener
  • Proficient in ensuring cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Cash register operation
  • Beverage preparation

Timeline

Barista

Starbucks
11.2022 - Current

Front End Cashier

Thrifty Foods
10.2021 - 06.2022

Free Volunteer

Celebration Church Edmonton
09.2015 - 07.2018

High School Diploma -

Dover Bay

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Heleana Thiessen