Alina Afghan
10-11 Sedgeley Dr Etobicoke ,ON
Summary
Motivated educator with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.
Energetic professional with 12 years of experience in costumer service Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
11
11
years of professional experience
Work History
Workflow Officer
Cibc
Toronto, ON
01.2021 - Current
- Distribute incoming faxes and emails through Siebel request to the appropriate team.
- Attach incoming documentation to existing services request and update the system.
- Monitor and review the Rightfax alerts on a regular basis.
- Escalate heavy volumes to Supervisor, Workflow where applicable.
- Escalate to the appropriate BCC department.
- Communicate regularly with the other BCC teams to ensure that the client's request has been interpreted and routed accurately
- Keep up-to-date with special handling procedures that are client or team specific, to meet different criteria and client expectations.
- Ensure client requests are not duplicated to avoid potential loss and client satisfaction
- Identify and recommend routine improvements.
- BCC key Performance indicator standarts, processes and policies.
Educational Assistant
High Prairie school devidion
Slave Lake, Alberta
09.2016 - 09.2018
- Assisted teachers with lesson preparation and curriculum implementation.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Marked homework assignments, tests and special projects to communicate grading.
- Supervised 25 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
- Enhanced lessons using Smartboard technology and computers
Assistant Manager
walmart
Cold Lake , Alberta
12.2013 - 01.2016
- Planned and prepared workflow schedules, delegating tasks for 10-member team.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Oversaw team development according to industry service standards to further customer loyalty.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Education
Licence - Mortgage Agent
Remic
On Line Classes 12.2020
Some College (No Degree) - Real Estate
Humber Collage
Toronto, ONSkills
- Group and individual instruction
- Project organization
- Team building
- Problem resolution
- Inventory management
- Planning and coordination
- Customer service
- Team management
- Supervision
- Budgeting
- Communication Skills
- Delegating Skills
- Effective time management
- Ability to manage through others
- Ability to work well with all levels of the organization
- Super coaching and mentoring skills
- Prioritizing important tasks and ensuring they get done first
- Excellent oral and written communications skills
Timeline
Workflow Officer
Cibc
01.2021 - Current
Educational Assistant
High Prairie school devidion
09.2016 - 09.2018
Assistant Manager
walmart
12.2013 - 01.2016
Licence - Mortgage Agent
Remic
Some College (No Degree) - Real Estate
Humber Collage
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