Helana Cleary
Montreal,QC
Summary
I work with detail-oriented and creative planning through strong experience in designing clear, visually engaging PowerPoint presentations tailored to customer needs. Skilled at transforming complex information into compelling visuals that highlight key product features and benefits, while maintaining brand consistency. I enjoy collaborating with teams to ensure presentations effectively support sales, marketing, and customer engagement initiatives.
Overview
9
9
years of professional experience
Work History
Coach
Anytime fitness
Montreal, Quebec
06.2025 - Current
- Creating digital software for tailored programming for clients through Google Sheets.
- Developed training programs for members to enhance skills and performance.
- Developed and implemented marketing plans to increase the number of personal training clients through social media planning and through floor communications.
Coach/ Personal Trainer
World Gym Quebec
10.2024 - 04.2025
- My role is to develop and educate clients on executing tailored programs efficiently through techniques and well-planned programming, depending on performance and abilities.
- I created an app to help clients reach goals more efficiently through simple software planning, to ensure smooth transitions through a fun and enjoyable progression period while tracking.
- Collaborated with team members to improve workflow efficiency and communication.
Delivery Driver & Cashier
Iceland
11.2023 - 09.2024
- Helping with managing groceries efficiently to customers' demand.
- The primary role is to deliver customers' shopping within the time slots provided. Secondary role is to work on the shop floor helping with picking and customer service at the tills.
- Improving customer satisfaction by ensuring timely and accurate deliveries of Iceland's products.
Outbound Problem Solver
Amazon Associate
02.2021 - 12.2023
- Resolved customer issues through effective communication and problem-solving techniques.
- Utilized Amazon tools to track order statuses and manage customer inquiries through problem solve.
- My responsibilities within Amazon is to manage productivity to meet customers' expectations. I'm trained for specialist areas within the FC such as PCNS, AFC, Problem Solve, Single Mediums so over time I've enhanced my learning and delivered support and productivity across departments. Managing time efficiently to ensure customer care and productivity are to the highest standards.
Personal Trainer
Places for People
10.2018 - 03.2021
- Fitness instructing and personal training on a 1-1 basis. Helping customers become more confident and understanding the practise of fitness and basic nutritional values.
- Developing, planned, and led personal and group fitness sessions to all fitness types to accommodate to everyone. Fitness lead programs were also personalized to each individual regarding ability and fitness frequency.
Head Hostess
Bitter Sweet Promotions
08.2016 - 11.2018
- Supervising staff within various venues across the UK. Customer interactions, taking drink orders.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Personal Training
BODYCORE
Online Course09.2024
Coaching
Chesterfield College
04.2019
Undergraduate - Visual Communication Level 4
Birmingham City University
05.2017
Foundation Diploma - Visual Communication Level 4
Chesterfield College
06.2014
Extended Diploma - Visual Communication level 3
Chesterfield College
06.2012
GCSE -
St. Marys RC High School
Chesterfield06.2010
Skills
- Building relationships
- Leadership and teamwork
- Workflow planning
- Professional communication
- Professional ethics understanding
- Deductive Reasoning
- Conflict resolution skills
- Adaptability
- Critical thinking
- Written Communication
- Cultural awareness
- Organization and Time management
- Planning and Coordination
- Training & Development
Chamber of commerce award
The Chamber of Commerce Award which was held in St Marys Catholic RC High School in 2010. The award is for recognition for academic excellence, leadership and a positive contribution to the school community.
The Michael Award
The Michael Award was given to me in 2017 for outstanding packaging design during my university studies at Birmingham City University. The ability to combine functional and creative visuals made my work stand out.
Timeline
Coach
Anytime fitness
06.2025 - Current
Coach/ Personal Trainer
World Gym Quebec
10.2024 - 04.2025
Delivery Driver & Cashier
Iceland
11.2023 - 09.2024
Outbound Problem Solver
Amazon Associate
02.2021 - 12.2023
Personal Trainer
Places for People
10.2018 - 03.2021
Head Hostess
Bitter Sweet Promotions
08.2016 - 11.2018
Personal Training
BODYCORE
Coaching
Chesterfield College
Undergraduate - Visual Communication Level 4
Birmingham City University
Foundation Diploma - Visual Communication Level 4
Chesterfield College
Extended Diploma - Visual Communication level 3
Chesterfield College
GCSE -
St. Marys RC High School
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