Hela Karzai
Etobicoke,ON
Summary
Dedicated individual with a strong background in customer service and team dynamics. Known for effective communication and time management skills, contributing to smooth operations and exceptional client experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Loblaw Companies Limited
Toronto , ON
08.2022 - 04.2025
- Prepared and served high-quality beverages to customers daily.
- Maintained cleanliness and organization of workspace and equipment.
- Collaborated with team members to ensure smooth service flow.
- Handled cash transactions and managed point-of-sale system accurately.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Crew Member (Volunteer)
Cheese Boutique Food Truck
Toronto , ON
09.2021 - 10.2022
- Provided exceptional customer service by taking orders and answering inquiries.
- Collaborated with team members to deliver efficient food service during peak times.
- Maintained accurate cash handling procedures and processed customer payments efficiently.
Peer Tutor (Volunteer)
Thistledown Collegiate Institute
Toronto , ON
11.2020 - 01.2021
- Assisted students with homework and study techniques in various subjects.
- Explained difficult concepts using visual aids and other instructional techniques when necessary.
- Motivated students by providing positive reinforcement throughout tutoring sessions.
- Reviewed study materials with student before exams or quizzes, ensuring they had a comprehensive understanding of the subject matter.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON04-2027
High School Diploma -
Thistledown Collegiate Institute
Etobicoke, ON06-2022
Skills
- Customer service
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Multitasking and organization
Certification
- Food Handlers Certificate
- Standard First Aid & CPR
- WHMIS Training
Timeline
Barista
Loblaw Companies Limited
08.2022 - 04.2025
Crew Member (Volunteer)
Cheese Boutique Food Truck
09.2021 - 10.2022
Peer Tutor (Volunteer)
Thistledown Collegiate Institute
11.2020 - 01.2021
Bachelor of Arts - Psychology
York University
High School Diploma -
Thistledown Collegiate Institute
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