Hela Mujtaba
Ottawa,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Security Guard
Iron Horse Security
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Associate
Amazon
11.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Etisalat
05.2020 - 08.2021
- Counseled clients on potential outcomes of legal matters.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
ESL Pathways
Algonquin Collage
Ottawa07.2024
High School Diploma -
Adult High School
Ottawa, ON06.2023
Bachelor of Arts - Law And Justice
Kabul University
Kabul06.2016
Skills
- File and Records Management
- Staff Management
- Document Prepation
- Emergency Response
Languages
English
Limited Working
Persian
Full Professional
pashto
Full Professional
Urdu
Elementary
Timeline
Security Guard
Iron Horse Security
07.2023 - Current
Customer Service Associate
Amazon
11.2022 - 03.2023
Customer Service Associate
Etisalat
05.2020 - 08.2021
ESL Pathways
Algonquin Collage
High School Diploma -
Adult High School
Bachelor of Arts - Law And Justice
Kabul University
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