HEI YAU BARRY CHEUNG
Calgary,Alberta
Summary
A recent graduate student with a degree in Finance, excited to continue my career in the retail banking industry. Self-motivated and a quick learner, and enthusiastic about gaining new knowledge. Seeking to apply my relevant educational knowledge to the position of personal banking associate.
Overview
4
4
years of professional experience
Work History
Customer Service
Tokaido Ramen & Bar
10.2020 - 03.2021
- Promoted the daily specials to every customer and recommended different items on the menu based on clients' preferences.
Cashier
Nami Sushi & Grill
03.2021 - 12.2022
- Developed strong and lasting resident relationships
- Processing customer complaints
- Responsible for maintaining and balancing cash drawers and ensuring there are no discrepancies.
Customer Service Representative
Bank Of Montreal
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Finance
University of Calgary
Calgary, AB03.2024
High School Diploma -
Robert Thirsk High School
Calgary, AB05.2019
Skills
- Trilingual (Mandarin, Cantonese, And English)
- Computing (experienced in using Microsoft Office)
- Teamwork and collaboration
- Efficient multi-tasker
- Adaptable to high-pressure situations
- Attentive to client's needs
- Analytical and quick learner
- Complaint resolution
Timeline
Customer Service Representative
Bank Of Montreal
10.2022 - Current
Cashier
Nami Sushi & Grill
03.2021 - 12.2022
Customer Service
Tokaido Ramen & Bar
10.2020 - 03.2021
BBA - Finance
University of Calgary
High School Diploma -
Robert Thirsk High School
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