Summary
Overview
Work History
Education
Skills
Certification
Volunteers
Leadership Experience
Languages
References
Timeline
Generic

Heitor Da Costa

Prince Albert,SK

Summary

Currently completing my Diploma in Business Management, Price Albert, Saskatchewan Polytechnic. I attended the University of Regina for 2 years with a major in computer science. Result-driven and ambitious Customer Representative and Caretaker who is very work-oriented, an excellent team player, a critical thinker with effective communication skills, and able to work with minimal supervision. Being a creative individual, I am constantly in search of innovative ideas to facilitate my development and critical thinking abilities and ensure the best outcome in my fields of study. Highly skilled at accepting a high volume of inquiries, researching information, and explaining details. Cheerful to create a friendly environment and forward-thinking to allow callers to complete inquiries in a single call to minimize callbacks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct support worker

Prince Albert Group Home Society
Prince Albert
2023.01 - Current
  • Adherence to individual support and behavioral plans
  • Policies and procedures and assessing the needs of an individual continually
  • Continual communication between co-workers and management Having a working knowledge of individuals’ current medical conditions and prescriptions
  • Attending medical appointments and reporting information back to management Medication Administration, Fire Safety, Standard Precautions, First Aid & Choking training
  • Good decision-making, time management, problem-solving, and communication skills
  • Reliable transportation.

Support worker

Clare Parker Homes
2021.06 - 2022.12
  • Provide direct support in a manner that is consistent with CPH philosophy and personalized support plans
  • Develop strong, positive relationships with the individuals I support, their families, co-supports, and external agencies involved
  • Participate in Person Centered Planning for people receiving support
  • Assist the Direct Support Workers in tasks as assigned.

Customer Service Representative

Home Depot
2020.02 - 2021.07
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Keeping track of the progress of the club
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Recommended products and services to members and educated customers about relevant offerings
  • Returned customer calls, responding to inquiries and complaints effectively
  • Coordinated with team members to reach sales targets by supporting the complete sales cycle
  • Responded to questions and followed up on customer interactions.

Education

Diploma - Business Management

Saskatchewan Polytechnic
06.2024

Bachelors - Computer Science

University of Regina
12.2022

Skills

  • Knowledge of Operating Systems: Windows, Linux, McIntosh Os.
  • MS Office Suite and software: MS Word, MS Access, MS Excel, Outlook.
  • Knowledgeable in developing 3D Unity games for web, Mac, and PC.
  • Client communication Complaint documentation.
  • Conflict resolution Provider identification.
  • Customer service Refund processing.
  • Product knowledge Problem resolution.
  • Product sales Product education.
  • Quality program protocols
  • Case Management
  • Safety awareness
  • Community Integration
  • Mental Health Support
  • Complaint resolution
  • Appointment Scheduling
  • Data Entry
  • Account updating
  • Quality Control

Certification

CPR and First Aid Certification

Volunteers

  • Animal Welfare League of Arlington
  • Saskatchewan Polytechnic Prince Albert Campus
  • Leadership Symposium EA Rawlinson Centre As an ushers
  • Directing participants to the theater
  • Ensuring participants have gone through registration before heading to the theatre.
  • Handing out programs
  • Answering participant questions about the facility (such as where the Bathrooms are) and questions about the program.
  • Making sure participants are filling the front of the theatre first.
  • Ensuring participants have put their Grand Prize Tickets into the draw box at the registration table.
  • Informing participants that door prizes are to be picked up at the door prize table (s) at the end of the day.

Leadership Experience

  • Motivation
  • Self-Awareness
  • Time Management
  • Focus
  • Responsibility
  • Organization
  • Consistency
  • Honesty

Languages

  • Spanish, conversational
  • Portuguese, Fluent

References

References available upon request.

Timeline

Direct support worker

Prince Albert Group Home Society
2023.01 - Current

Support worker

Clare Parker Homes
2021.06 - 2022.12

Customer Service Representative

Home Depot
2020.02 - 2021.07

Diploma - Business Management

Saskatchewan Polytechnic

Bachelors - Computer Science

University of Regina

CPR and First Aid Certification

Heitor Da Costa