Heitor Celestino
Client Relations Expert
Los Angeles
Summary
Results-driven Client Success and Operations Leader with 13+ years of experience managing client relationships, improving service delivery processes, and leading cross-functional teams in commercial real estate, studio operations, and entertainment. Proven ability to drive client satisfaction, oversee contract compliance, manage P&L accountability, and implement process improvements aligned with corporate standards. Strong background in property management operations, financial reporting, and client transition/termination processes. Multilingual (English, Portuguese, Spanish) with expertise in CRM platforms (Salesforce, Microsoft Dynamics).
Overview
12
12
years of professional experience
Work History
Head of Production Planning
BlueGround Studios
05.2023 - Current
- Lead client success initiatives and operational service delivery across multiple facilities, ensuring alignment with client contracts and desires while maintaining BGS's requirements
- Implement process improvements and best practices, gaining operational efficiency.
- Oversee cross-functional collaboration between production, finance, and operations teams to meet client SLAs and KPIs.
- Develop and mentor team members, promoting talent development, employee engagement, and performance excellence.
- Developed and maintained production schedules to align with project timelines and resource availability, ensuring optimal workflow and meeting client deadlines.
Manager, Sales and Client Relations
Hudson Pacific Properties
01.2022 - 04.2023
- Directed sales and client relationship management for commercial real estate portfolio, achieving a 15% revenue increase.
- Managed contract execution, budgeting, and reporting processes in coordination with accounting and operations teams.
- Oversaw property management compliance and client retention strategies, driving high satisfaction levels across key accounts.
- Established strong relationships with key clients, fostering loyalty and repeat business through personalized service and effective communication strategies.
- Developed and executed strategic sales plans to enhance market share and drive revenue growth in competitive real estate markets.
Coordinator, Sales and Client Relations
Hudson Pacific Properties
02.2020 - 01.2022
- Supported client onboarding, contract management, and account reporting for studio and commercial property clients.
- Negotiated and coordinated multimillion-dollar deals with major clients including Netflix, Apple Studios, and HBO.
- Developed and maintained client success strategies, supporting operational compliance and financial performance.
- Assisted in budget management for three studios, driving cost-effective operations.
- Managed CRM system updates and maintained accurate records of client interactions, facilitating smooth communication between sales staff and management.
Programming Strategist
NBC Universal
11.2016 - 01.2020
- Managed client success programs, international affiliate relations, and marketing partnerships to drive engagement and revenue growth.
- Coordinated cross-departmental teams to deliver integrated solutions meeting client expectations and business objectives.
- Oversaw launch of new client relationships, including E! Korea, ensuring seamless transition management and process compliance.
Presentation Scheduler
NBC Universal/E! Entertainment Network
03.2013 - 02.2013
- Supported operational processes and compliance reviews for major live productions and affiliate partnerships.
- Contributed to successful launch of NBC’s first Russian affiliate, ensuring adherence to corporate standards.
Education
Associate - Business Management, Human Resources
Dutchess Community College
Poughkeepsie, United States06-2011
Bachelor of Business Administration And Management - Business Management
Universidade Estadual Paulista
São Paulo, Brazil12-2009
Skills
- Customer Engagement Strategies
- Sales Leadership & Client Retention
- Post-Sales Experience Management
- Loyalty Program Development
- Advanced CRM Tools: Salesforce, Microsoft Dynamics
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Commercial Property Management
- Operational Excellence & Service Delivery
- Contract Negotiation & Compliance Oversight
- Financial Reporting & Budget Management
- Client Onboarding & Transition Management
- Data Analytics & KPI Reporting
Timeline
Head of Production Planning
BlueGround Studios
05.2023 - Current
Manager, Sales and Client Relations
Hudson Pacific Properties
01.2022 - 04.2023
Coordinator, Sales and Client Relations
Hudson Pacific Properties
02.2020 - 01.2022
Programming Strategist
NBC Universal
11.2016 - 01.2020
Presentation Scheduler
NBC Universal/E! Entertainment Network
03.2013 - 02.2013
Associate - Business Management, Human Resources
Dutchess Community College
Bachelor of Business Administration And Management - Business Management
Universidade Estadual Paulista
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