Heitor Celestino
Client Relations Expert
Los Angeles
Summary
Results-driven Client Success and Operations Leader with 13+ years of experience managing client relationships, improving service delivery processes, and leading cross-functional teams in commercial real estate, studio operations, and entertainment. Proven ability to drive client satisfaction, oversee contract compliance, manage P&L accountability, and implement process improvements aligned with corporate standards. Strong background in property management operations, financial reporting, and client transition/termination processes. Multilingual (English, Portuguese, Spanish) with expertise in CRM platforms (Salesforce, Microsoft Dynamics).
Overview
12
12
years of professional experience
Work History
Head of Production Planning
BlueGround Studios
Los Angeles, CA
05.2023 - Current
- Lead client success initiatives and operational service delivery across multiple facilities, ensuring alignment with client contracts and desires while maintaining BGS's requirements
- Implement process improvements and best practices, gaining operational efficiency.
- Oversee cross-functional collaboration between production, finance, and operations teams to meet client SLAs and KPIs.
- Develop and mentor team members, promoting talent development, employee engagement, and performance excellence.
- Developed and maintained production schedules to align with project timelines and resource availability, ensuring optimal workflow and meeting client deadlines.
Manager, Sales and Client Relations
Hudson Pacific Properties
Los Angeles, CA
01.2022 - 04.2023
- Directed sales and client relationship management for commercial real estate portfolio, achieving a 15% revenue increase.
- Managed contract execution, budgeting, and reporting processes in coordination with accounting and operations teams.
- Oversaw property management compliance and client retention strategies, driving high satisfaction levels across key accounts.
- Established strong relationships with key clients, fostering loyalty and repeat business through personalized service and effective communication strategies.
- Developed and executed strategic sales plans to enhance market share and drive revenue growth in competitive real estate markets.
Coordinator, Sales and Client Relations
Hudson Pacific Properties
Los Angeles, CA
02.2020 - 01.2022
- Supported client onboarding, contract management, and account reporting for studio and commercial property clients.
- Negotiated and coordinated multimillion-dollar deals with major clients including Netflix, Apple Studios, and HBO.
- Developed and maintained client success strategies, supporting operational compliance and financial performance.
- Assisted in budget management for three studios, driving cost-effective operations.
- Managed CRM system updates and maintained accurate records of client interactions, facilitating smooth communication between sales staff and management.
Programming Strategist
NBC Universal
Los Angeles, CA
11.2016 - 01.2020
- Managed client success programs, international affiliate relations, and marketing partnerships to drive engagement and revenue growth.
- Coordinated cross-departmental teams to deliver integrated solutions meeting client expectations and business objectives.
- Oversaw launch of new client relationships, including E! Korea, ensuring seamless transition management and process compliance.
Presentation Scheduler
NBC Universal/E! Entertainment Network
Los Angeles, CA
03.2013 - 02.2013
- Supported operational processes and compliance reviews for major live productions and affiliate partnerships.
- Contributed to successful launch of NBC’s first Russian affiliate, ensuring adherence to corporate standards.
Education
Associate - Business Management, Human Resources
Dutchess Community College
Poughkeepsie, United States06-2011
Bachelor of Business Administration And Management - Business Management
Universidade Estadual Paulista
São Paulo, Brazil12-2009
Skills
- Customer Engagement Strategies
- Sales Leadership & Client Retention
- Post-Sales Experience Management
- Loyalty Program Development
- Advanced CRM Tools: Salesforce, Microsoft Dynamics
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Commercial Property Management
- Operational Excellence & Service Delivery
- Contract Negotiation & Compliance Oversight
- Financial Reporting & Budget Management
- Client Onboarding & Transition Management
- Data Analytics & KPI Reporting
Timeline
Head of Production Planning
BlueGround Studios
05.2023 - Current
Manager, Sales and Client Relations
Hudson Pacific Properties
01.2022 - 04.2023
Coordinator, Sales and Client Relations
Hudson Pacific Properties
02.2020 - 01.2022
Programming Strategist
NBC Universal
11.2016 - 01.2020
Presentation Scheduler
NBC Universal/E! Entertainment Network
03.2013 - 02.2013
Associate - Business Management, Human Resources
Dutchess Community College
Bachelor of Business Administration And Management - Business Management
Universidade Estadual Paulista