Heidy Zaragoza
Santa Rosa
Summary
Dedicated and hardworking administrative professional with experience in communication, organization, scheduling, and problem-solving in a fast-paced school environment. Skilled in parent communication, team collaboration, classroom coordination, and maintaining a professional and supportive atmosphere. Bilingual in English and Spanish with strong multitasking, leadership, and customer service skills. Adaptable, detail-oriented, and able to work well under pressure while managing multiple responsibilities. Passionate about personal growth, supporting others, and creating positive and organized environments.
Overview
4
4
years of professional experience
Work History
Administrator
Meyal International
Santa Rosa
04.2024 - Current
- Managed office communications and coordinated meetings for team collaboration.
- Assisted in scheduling appointments and maintaining calendars for executives.
- Maintained organized filing systems to ensure easy access to important documents.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
Line Cook
Santa Rosa City Schools
Santa Rosa
09.2022 - 04.2024
- Prepared and cooked meals following school nutrition guidelines.
- Maintained cleanliness of kitchen and work areas throughout shifts.
- Assisted in inventory management and ensured proper stock levels.
- Collaborated with team members to streamline meal preparation processes.
- Participated in training new staff on cooking techniques and safety practices.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Education
Bachelor of Arts - Business Administration
Santa Rosa Junior College
Santa Rosa, CA05-2026
Skills
- Operations oversight
- Scheduling
- Leadrship
- Organization
- Communication
- Problem-solving
- Multitasking
- Emotional awareness
- Adaptability
- Care for others
- Professionalism
- Team collaboration
- Bilingual communication (English & Spanish)
- Decision-making
- Ability to work under pressure
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrator
Meyal International
04.2024 - Current
Line Cook
Santa Rosa City Schools
09.2022 - 04.2024
Bachelor of Arts - Business Administration
Santa Rosa Junior College