Heidy Reyes Serbellon
Cypress
Summary
Experienced Hospitality and Event Professional specializing in luxury food and beverage service, financial administration, and production logistics. Managed schedules, vendor relationships, and team communication as Stage Manager for university theatre productions. Combined expertise in high-volume restaurant operations and bookkeeping to optimize event logistics and enhance guest account management.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
The Westin Hotel
Anaheim
04.2026 - Current
- Delivered Four Diamond hospitality in high volume luxury rooftop venue, maintaining top tier service standards for every guest.
- Increased daily revenue through upselling premium menu items and signature cocktails.
- Use the Micros POS system to accurately manage guest checks and split bills during fast paced restaurant operations.
- Collaborated with managers and coordinators to set up private parties, VIP tables, and rooftop lounge activations.
Bookkeeper & Server
BJ's Restaurant & Brewhouse
Huntington Beach
08.2022 - 04.2026
- Audited server cashouts nightly, verifying tip reporting and correcting credit card entry mistakes to ensure accurate staff tips.
- Resolved credit card disputes and reviewed daily sales logs, ensuring accuracy of financial paperwork and enhancing guest satisfaction.
- Managed backend restaurant office tasks, inputting vendor invoices and maintaining corporate office supplies to support operational needs.
Stage Manager
California Repertory (CSULB)
Long Beach
05.2023 - 10.2025
- Ran backstage logistics, master schedules, and team communication for several live productions over a three year university career.
- Coordinated communication among directors, actors, technical crews, ensuring adherence to strict, minute-by-minute timelines.
- Resolved sudden tech or schedule issues under pressure, maintaining seamless show execution and on-time performances.
- Partnered closely with the Production Manager to monitor resource spending, track operational expenses, and ensure every production aligned with its allocated budget.
Seasonal Catering & Banquet Assistant
Semilla De Maiz Catering
Garden Grove
05.2021 - 08.2022
- Executed fast-paced event load-ins and post-event breakdowns, adhering to strict venue time limits.
- Assisted with room setup, creating beautiful tablescapes and coordinating food service timelines for wedding banquets and social gatherings.
- Managed event packing and inventory loading from Garden Grove hub, ensuring safe arrival of all items at venues.
Education
Bachelor of Arts - Stage Management
California State University, Long Beach
Long Beach, CA12-2025
Skills
- Micros POS and Canva proficiency
- Daily bookkeeping and Excel expertise
- Event logistics and setup
- Problem resolution and guest relations
- Detail oriented team player
- Written and verbal communication
Affiliations
- I love traveling and exploring different cultures. I absolutely loved my trips to Peru and Mexico and I am currently planning my next one to Hawaii. I am also a huge foodie who loves trying unique dishes and keeping up with new mixology trends. Finally, I am really passionate about professional development and following women's leadership initiatives.
Timeline
Food and Beverage Server
The Westin Hotel
04.2026 - Current
Stage Manager
California Repertory (CSULB)
05.2023 - 10.2025
Bookkeeper & Server
BJ's Restaurant & Brewhouse
08.2022 - 04.2026
Seasonal Catering & Banquet Assistant
Semilla De Maiz Catering
05.2021 - 08.2022
Bachelor of Arts - Stage Management
California State University, Long Beach