HEIDY RAMIREZ
Fullerton
Summary
Dynamic hospitality professional with a proven track record at JW Marriott, excelling in high-volume service delivery and guest care. Adept at conflict resolution and maintaining safety compliance, I thrive under pressure while ensuring seamless team collaboration. Proficient and committed to upholding brand standards through reliability and professionalism.
Overview
10
10
years of professional experience
Work History
Server
JW Marriott
Anaheim
06.2021 - Current
- Deliver luxury-level guest care while maintaining strict safety, cleanliness, and service standards.
- Adapt quickly to changing guest needs, high-volume events, and operational shifts.
- Use strong communication skills to diffuse concerns and maintain a calm atmosphere.
- Collaborate with a diverse team to ensure seamless service during peak times.
- Uphold brand standards through professional appearance and reliability.
Private Volunteer Tutor
Middle Tree
03.2024 - 06.2024
- Adapt communication style based on student needs to ensure clarity and confidence.
- Create a supportive and inclusive learning environment.
Research Assistant
Cal Poly Pomona Summer Research Program
06.2023 - 08.2023
- Gathered and organized data with accuracy and attention to detail.
- Demonstrated dependability, teamwork, and strong learning capability.
Associate
In-N-Out Burger
Fullerton
02.2016 - 07.2018
- Provided friendly, efficient service in an extremely high-volume environment while maintaining accuracy and safety.
- Followed detailed operational procedures aligned with FAA-style compliance.
- Stayed calm under pressure and adapted quickly to changing priorities.
- Supported team goals to enhance service quality and speed.
Education
Diploma -
Fullerton High School
Fullerton, CA01.2017
Skills
- Safety Compliance & Awareness
- Conflict resolution
- Problem solving
- Flexible working hours
- Patience and empathy
- Guest Care & Hospitality
- Adaptability to Rapid Changes
- FAA-Style Procedure Following
- High-Volume Service Delivery
- Professional Communication
- Conflict Resolution & De-Escalation
- Team-First Collaboration
- Calm Under Pressure
- Multitasking & Prioritization
- Cultural Sensitivity & Inclusion
- Problem Solving & Decision Making
- Positive Attitude & Reliability
- MICROS POS
- Google Workspace
- Microsoft Word
- Spreadsheets
- Planning
- Scheduling
- Budgeting
- Zotero
Languages
- English, Bilingual
- Spanish, Bilingual/Proficient
Accomplishments
Associate of the Month, July 2024- flexibility, guest reviews & praise by name, making a difference in team morale
Languages
Spanish
Professional
Timeline
Private Volunteer Tutor
Middle Tree
03.2024 - 06.2024
Research Assistant
Cal Poly Pomona Summer Research Program
06.2023 - 08.2023
Server
JW Marriott
06.2021 - Current
Associate
In-N-Out Burger
02.2016 - 07.2018
Diploma -
Fullerton High School