Heidy Ochoa
Indio
Summary
Developed strong communication and organizational skills in healthcare environment, focusing on patient interactions and administrative tasks. Demonstrates proficiency in managing sensitive information and using various healthcare software systems efficiently. Seeking to transition into new field, leveraging transferrable skills to contribute effectively in different setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Intake Specialist
Planned Parenthood of the Pacific Southwest
Coachella, California
12.2025 - Current
- Collected and verified patient information during the intake process.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed insurance verification and requests accurately.
- Assisted patients with registration forms and documentation requirements.
- Coordinated with providers to ensure accurate patient data and reduce wait times.
Template Specialist
Planned Parenthood of the Pacific Southwest
Rancho Mirage, California
12.2024 - 12.2025
- Helped manage communication between departments to ensure smooth operations.
- Performed quality assurance testing on newly developed software applications.
- Worked closely with the scheduling office to support clinician staffing and organizational planning for all health centers .
- Developed EPIC templates under the Patient Access Manager’s guidance, aligning with center utilization to optimize booking and availability
Patient Access Intake Specialist
Planned Parenthood of the Pacific Southwest
Coachella, California
10.2022 - 12.2024
- Collected and verified patient information during the intake process.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed insurance verification and requests accurately.
- Assisted patients with registration forms and documentation requirements.
- Coordinated with providers to ensure accurate patient data and reduce wait times.
Epic Credentialed Trainer
Epic Health Services/ Planned Parenthood
Rancho Mirage, California
07.2023 - 03.2024
- Assisted users in navigating Epic systems efficiently and effectively.
- Delivered training sessions on Epic software functionalities and best practices.
- Provided on-site support for end-users during go-live activities.
- Collaborated with IT team to develop technical solutions that meet the customer's requirements.
- Facilitated virtual classroom instruction utilizing a variety of teaching methods.
- Created user documentation, including job aids and quick reference guides.
Education
High School Diploma -
La Quinta High School
La Quinta05-2019
Skills
- Epic Systems proficiency
- Patient data management
- Quality assurance testing
- Insurance verification
- Document management
- Team collaboration
Certification
- EPIC Credentialed Trainer
- CPR/BLS Certified
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Intake Specialist
Planned Parenthood of the Pacific Southwest
12.2025 - Current
Template Specialist
Planned Parenthood of the Pacific Southwest
12.2024 - 12.2025
Epic Credentialed Trainer
Epic Health Services/ Planned Parenthood
07.2023 - 03.2024
Patient Access Intake Specialist
Planned Parenthood of the Pacific Southwest
10.2022 - 12.2024
High School Diploma -
La Quinta High School