Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Mare Nel

London,ON

Summary

Fully experienced Customer Service Supervisor, Controller, Assistant Manager, Office Manager and Finance Manager with strong organizational and leadership skills Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

40
40
years of professional experience

Work History

Customer Service

Walmart
01.2022 - 01.2023
  • Planning control evaluate daily tasks
  • Address customer complains
  • Negotiate arrangements with food suppliers
  • Provide customer service
  • Develop procedures for daily operations
  • Assist manager in compiling, updating, and reconciling on cash books, credit cards
  • Time sheets
  • Developed and implemented policies and SOP for accounts receivable.

Finance Controller

Dark Fibre Africa
01.2010 - 01.2019
  • Invoicing clients following established guidelines and procedures
  • Managing age analysis monthly reports
  • Fixed asset register: compiling, updating, and reconciling
  • Developed and implemented policies and SOP for accounts receivable.

Financial Manager

Ruto Mills
01.1999 - 01.2019
  • Training staff of ten in all financial functions
  • Accurately maintaining budget revenues and forecasts
  • Assisting with the investigation and clearing of long outstanding items
  • Preparing plant batches for payment on JDE.

Finance Team Leader

National Brands/Sacca Pty Ltd.
01.1989 - 01.2019
  • Processing cash books, debtors, creditors, bank reconciliation
  • Training of apprentices
  • Distributing invoices for approved signatures; matching invoices for payment
  • Preparing monthly Creditors Reconciliations for reviews and sign-off by plant accountant.

Assistant Accountant

TPA Medical and Labour South Africa
01.1983 - 01.1989
  • Verify accuracy of asset count information supplied by hospitals
  • Accurately and timely registering of claims
  • Following up on high volume accounts for claims and government
  • Daily monitoring of claim status.

Education

Pretoria West Technical College
Pretoria, South Africa

Diaz High School
Pretoria, South Africa

Skills

  • Customer Service
  • Professional Customer Service
  • Customer service-focused
  • Exceptional customer service

Languages

English
Professional Working

Timeline

Customer Service

Walmart
01.2022 - 01.2023

Finance Controller

Dark Fibre Africa
01.2010 - 01.2019

Financial Manager

Ruto Mills
01.1999 - 01.2019

Finance Team Leader

National Brands/Sacca Pty Ltd.
01.1989 - 01.2019

Assistant Accountant

TPA Medical and Labour South Africa
01.1983 - 01.1989

Pretoria West Technical College

Diaz High School

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Heidi Mare Nel