Heidi Guadalupe Ricardez Rosas
Brampton,ON
Summary
Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes. Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cleaner
The Bright Integrated Services LTD
1585 Britannia Rd E, Unidad E02
10.2022 - Current
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
Banquero Senior
BBVA
Av Paseo De La Reforma 510 Colonia Juárez,México.
09.2015 - 12.2021
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on use of banking website and mobile apps.
- Trained new hires on customer service policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Education
Especialidad En Inglés
The Institute Coatzacoalcos
11.2018
Licenciatura -
Universidad CEUNICO
2014
Skills
- Portfolio Construction
- Investigate Investment Opportunities
- Client Rapport-Building
- Workflow Improvements
- Sales Expertise
- Financial Aid Counseling
- Loans
- Client Interactions
- Lead Generation
- Consultative Sales Approach
- Financial Services
- Savings Accounts
- Investment Banking Services
- Investment Advising
- Risk Assessment and Classification
- Prospective Client Engagement
- Customer Loyalty
- Client Counseling
- Financial Oversight
- Financial Instrument
- Mutual Fund Sales
- Inquiry Requests
- Customer Referrals
- Evaluate Financial Histories
- Economic Trends
- Stock Market Understanding
- Financial Knowledge
- Wire Transfer
- Serve Client Needs
- Client Needs Assessment
- Market Condition Analysis
- Investment Analysis
- Making Insurance Decisions
- Insurance Negotiation
- Risk Management Expertise
- Persuasive Sales Techniques
- Credit Approval and Denial
- Credit Risk Evaluation
- Customer Expectations Management
- Professional Relationships
- Loan Processing
- Customer Transactions
- Cash Handling
- Client Contact
- Customer Proposals
- Customer Care
Certification
- Certified Sistema de Certificación AMIB, Asociación Mexicana de Instituciones Bursátiles -2018
- Prevención de Lavado de Dinero
- Protección civil y señalización
- Leadership Express
- Leyes regulatorias de seguros
- Seguridad bancaria
- Riesgo de admisión de crédito
- Política anti-corrupción del grupo
- Certificación de la banca digital
- Protección de datos personales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaner
The Bright Integrated Services LTD
10.2022 - Current
Banquero Senior
BBVA
09.2015 - 12.2021
Especialidad En Inglés
The Institute Coatzacoalcos
Licenciatura -
Universidad CEUNICO