Heidi Wild
Red Deer
Summary
Dynamic leader with a proven track record at Roly Guacamole Inc./Tomato Static Pizzeria, enhancing operational efficiency and customer satisfaction. Excelled in operations management and staff development, fostering strong customer relationships and a dependable team. Achieved significant business growth through strategic planning and exceptional service. Skilled in documentation and reporting, with a strong work ethic and customer-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/ Operator
Roly Guacamole Inc./ Tomato Static Pizzeria
01.2021 - Current
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Also did dishes, and topped pizzas, helped with food preparation, bought groceries, bookkeeping, paid bills, paid taxes, marketing for our pizza shop, bookings and parties, and payroll,
Facility Program Assistant
The City of Red Deer
03.2014 - 01.2021
- Supported planning and coordination of recreation programming and associated activities such as preschool climbing.
- Assisted with planning and coordinating day-to-day and special program activities, set up and tear down.
- Increased customer service success rates by quickly resolving issues.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
Education
No Degree - Bookkeeping
N.A.I.T.
Edmonton, AB04.2023
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Staff Training and Development
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Accurate record keeping
- Staffing
- Payroll Processing
Languages
English
Full Professional
Certification
Bookkeeping certification. Excel level one.
Timeline
Owner/ Operator
Roly Guacamole Inc./ Tomato Static Pizzeria
01.2021 - Current
Facility Program Assistant
The City of Red Deer
03.2014 - 01.2021
Bookkeeping certification. Excel level one.
No Degree - Bookkeeping
N.A.I.T.
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