Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heidi Vella

Maple,ON

Summary

Detail-oriented experienced Administrative Assistant with a strong background in supporting project teams and streamlining workflows. Excited to utilize administrative expertise and project management skills in a Project Coordinator role to enhance project execution. Proven ability to prioritize tasks, meet deadlines, and communicate effectively with various stakeholders. Seeking an opportunity to apply passion for project coordination to optimize efficiency and achieve project goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant, Redevelopment/Facilities

Mackenzie Health Hospital
01.2020 - Current
  • Handle scheduling for Directors' calendars and prepare meeting agenda and materials for monthly committees.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Volunteer to help with special projects of varying degrees of complexity.
  • Collaborate with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Handle administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing director's to focus on high-priority responsibilities without distraction.
  • Respond to emails and other correspondence to facilitate communication.
  • Contribute valuable insights during brainstorming sessions, aiding in the generation of innovative solutions for overcoming challenges faced by projects.
  • Improve stakeholder satisfaction by promptly addressing concerns and providing relevant updates on project status.
  • Manage project documentation, ensuring accurate record-keeping and easy access to information for all stakeholders.
  • Serve as a reliable point of contact for both internal and external parties involved in the projects, fostering strong relationships.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Clerk Typist, CKD Program

Mackenzie Health Hospital
01.2014 - 12.2019
  • Provided support for the Chronic Kidney Disease Program; type and maintain confidential information such as documents, memos and reports using computer software such as word processing, spreadsheets and database.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Enhanced team morale, organizing staff events and fostering positive work environment.

Bed Allocation Clerk, Patient Access Representative

Mackenzie Health Hospital
01.2008 - 01.2014
  • Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
  • Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
  • Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
  • Identified opportunities for process improvements, leading to increased accuracy in documentation and reduced wait times for patients.
  • Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
  • Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
  • Consistently achieved departmental performance metrics for speed and accuracy of registrations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Registration Clerk, Emergency/Central Scheduling

St Joseph’s Health Centre
01.2007 - 01.2008
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.

Education

Certificate - Certified Associate in Project Management

Udemy Academy
04-2025

Diploma - Medical Administrative Assistant

Seneca College
01.2003

Diploma - High School

Archbishop Romero Secondary
01.1998

Skills

  • Customer engagement
  • Strategic issue analysis
  • Project management coordination
  • Organizational time strategies
  • Strong focus on accuracy
  • Flexible and adaptable
  • Collaborative team management
  • Quality management
  • Strong interpersonal skills

Accomplishments

  • Redevelopment team earned a HRO Team Recipient award in 2020.
  • HRO Champion in 2024, to highlight my commitment to HRO and using HRO tools. I demonstrated passion to providing reliable, person-centered services.
  • Completing 15yr of dedicated service to Mackenzie Health.

Certification

Certified Associate in Project Management

Timeline

Administrative Assistant, Redevelopment/Facilities

Mackenzie Health Hospital
01.2020 - Current

Clerk Typist, CKD Program

Mackenzie Health Hospital
01.2014 - 12.2019

Bed Allocation Clerk, Patient Access Representative

Mackenzie Health Hospital
01.2008 - 01.2014

Registration Clerk, Emergency/Central Scheduling

St Joseph’s Health Centre
01.2007 - 01.2008

Diploma - High School

Archbishop Romero Secondary

Certificate - Certified Associate in Project Management

Udemy Academy

Diploma - Medical Administrative Assistant

Seneca College

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