Heidi Velasco
Coquitlam,British Columbia
Summary
Focused Billing Clerk and Data Entry with15 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Outbound Billing Clerk
Clark Freightways
11.2014 - 07.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Data Systems Agent / OPs Admin Relief
FedEx
11.2006 - 10.2014
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Presented feedback to management on customer service trends and improvement areas.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Developed data entry policies and procedures in compliance with company standards.
Sales Associate /Postal Support Clerk
7-eleven Convenience Store / Postal Retail Outlet
06.2005 - 04.2007
- Perform a variety of sales/customer service activities to ensure complete customer satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintain a high level of postal products, services and delivery knowledge
Education
Professional Development
Douglas College, David Lam Campus
Coquitlam, BC05.2024
Special Education Assistant
Stenberg College
Surrey, BC12.2012
Associate of Arts - Keyboarding Level 1 & 2, Employment Prep, Payroll
Coquitlam Continuing Education
Coquitlam, BC11.2009
Bachelor of Science - Social Work
Saint Louis University
Philippines03.1983
Skills
- Data entry proficiency
- Customer Service
- Billing and Invoicing
- Work Coordination
- Correspondence Preparation
- Workflow prioritization
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Outbound Billing Clerk
Clark Freightways
11.2014 - 07.2021
Data Systems Agent / OPs Admin Relief
FedEx
11.2006 - 10.2014
Sales Associate /Postal Support Clerk
7-eleven Convenience Store / Postal Retail Outlet
06.2005 - 04.2007
Professional Development
Douglas College, David Lam Campus
Special Education Assistant
Stenberg College
Associate of Arts - Keyboarding Level 1 & 2, Employment Prep, Payroll
Coquitlam Continuing Education
Bachelor of Science - Social Work
Saint Louis University
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