Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Heidi Turner

St-Lazare,Qc

Summary

As a Global Talent Acquisition Leader with over two decades of experience across multiple sectors including IT, Banking, Mining, and Health, I bring a strategic and forward-thinking approach to the table. Known for my empathy and influence, I serve as a trusted HR advisor, consistently thinking outside the box to deliver optimal solutions. My leadership extends across large teams in North America, where I foster high engagement and strong partnerships at all levels, including with C-Level executives. Together, we tackle significant challenges in attracting and retaining top talent. My track record includes leading numerous HRIS system implementations and navigating through complex problems with a keen problem-solving mindset. I am committed to leading by example, empowering my team members to excel by providing them with the necessary training and tools. This approach not only enhances their skills but also propels their career advancement. My contributions to Due Diligence processes in various M&A transactions and leading global talent acquisition audits and procedures underscore my comprehensive expertise in the field.

Overview

32
32
years of professional experience

Work History

Global Talent Acquisition Leader

TELUS Health
08.2019 - Current
  • Lead Talent Acquisition team, US & Canada and prepared team for integration into TELUS corporate function.
  • Lead strategic workforce planning and organizational design for global business leaders to drive value creation; upon integration of LifeWorks & TELUS Health, aligned and ensured adherence to a 7-stratum job architecture, (change from 11 grades); adhered to span of control and layer requirements, and elimination of intra-level reporting; centralized similar roles and types of work, deprioritizing low ROI roles; eliminated duplicate functions and prioritized exit of disengaged team members from Retirement & Benefits Consulting (RBS) outsourcing business
  • Led cross-functional North American teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels. For the last several years obtained one the highest level of engagement company wide.
  • Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
  • Led several HRIS Implementations


Director, Talent Acquisition

Opticca Consulting
06.2018 - 08.2019
  • Technology Consulting company specialized in Cloud, DevOps, Microservices and Containers (IT)
  • Diagnosed Talent Management and designed procedures aligned with business strategy
  • Responsible for company wide global recruitment strategy, staffing technology and end to end (full cycle) recruitment
  • HRIS implementation and AI strategy
  • Built team and managed a strong company pipeline in multiple locations


Senior Recruitment Partner-Professional Search

Bank of Montreal
01.2013 - 06.2018
  • An experienced Talent Acquisition Partner-Leader within BMO's Talent Planning & Acquisition, a specialized division with an executive search model, recruiting senior-level professionals
  • Key Relationship Manager and strategic partner for executives across the bank within Wealth Management, Corporate Finance, Personal & Commercial banking, Technology & Operations, Corporate Areas and Marketing/Communications
  • Lead advisor for the Corporate Finance Division (“CFD”), building strong partnerships with the SVP, VPs and Team Leads across eight lines of businesses nationally
  • Lead in Quebec for all lines of businesses
  • Designed and implemented business plan to successfully complete approximately 100 requisitions over the course of one year, contributing to cost savings of over $10 million, decreasing time to fill from +55 days to 40 days, and doubling diversity representation
  • Coached and trained team members, enhancing their business acumen and client management skills
  • Developed and presented quarterly strategic review, influencing leaders on action plans for portfolio development and growth
  • Worked closely with Leaders on special projects to improve processes, career website, call center processes, and also to strategize with different lines of businesses to work on different issues and to build pipelines and reduce turnover.
  • Enhanced the recruitment process by implementing innovative strategies and streamlining candidate management.
  • Developed an effective employer branding strategy that differentiated the company from competitors in attracting top talent.

Senior Recruiter/Recruiting Manager

PCM
10.2011 - 01.2013
  • Responsible for a Team of Recruiters (Chicago and Montreal) and designed and implemented many strategies in a high volume call center which had turnover issues
  • Dramatically reduced turnover and built effective strategies to increase retention and create a better experience
  • Other responsibilities included: preparing recruiting budgets, negotiating contracts with recruiting websites, preparing weekly, monthly reports and all aspects of recruiting, hiring, training staff and managers on effectively managing their own Team members.
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.

Human Resources Specialist

Potash Corp of Saskatchewan, NB Division
02.2010 - 04.2011
  • Involved in all aspects of Human Resources including high volume recruiting, promotions, change of classifications, layoffs, exit interviews, benefits (flexible benefit package), new hire orientations as well as planning of company functions
  • Company was expanding rapidly.

Branch Manager

EVP Recruitment Atlantic
01.2007 - 01.2009
  • Start-up in the Atlantic region
  • Was hired to implement all new procedures, started a temporary staff system and managed it
  • Developed business relationships within the Atlantic region and recruited and staffed permanent positions, trained and managed new staff and provided all reports to head office.

Division Manager - Administration Finance and Accounting Divisions

Randstad Interim Inc.
01.2004 - 01.2007
  • Started as a staffing consultant and was promoted to Division Manager
  • Managed a team of consultants
  • Provided training, weekly and monthly meetings with staff including yearly evaluations
  • Prepared spreadsheet reports on recruiting efforts, P&L and branch sales.

Account Executive Manager/HR Manager

IDC/KYD Services
01.2003 - 01.2004
  • Managed all networking and marketing for the company, managed sales and HR departments including hiring and training, tracked attendance and managed all aspects of employee files including disciplinary issues, performed exit interviews and all other related functions.

Staffing Manager

Office Team/Robert Half International
01.2001 - 01.2003
  • Interim Director for the whole division alone for 9 months
  • Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
  • Hired and trained a new team of 11 members
  • Lead business development for the division and provided budget reports as well as any other related reports.

Office Manager/Human Resources

IDC/KYD Services
01.1998 - 01.2001
  • Managed call centre, accounts payable and receivable divisions and all drivers and bikers
  • Handled all customer inquiries and hired and trained all new staff members.

Flight Attendant/Human Resources

Canada 3000 Airlines
01.1992 - 01.1998
  • Ensured safety and comfort of all passengers
  • Was promoted to In Flight Director and then was asked to assist in interview process for hiring flight attendants and provided on-the-job training as well as practical drills.

Education

Commerce and Administration/HR -

Concordia University
Montreal, QC

Skills

  • Motivating Teams
  • Influencing Others
  • Continuous improvements
  • Coaching abilities
  • Process Improvement
  • Visionary Thinking
  • Strategic Planning
  • Operations Management

Languages

Fluent in English and French (spoken and written)
English
Native or Bilingual
French
Native or Bilingual

References

References available upon request

Timeline

Global Talent Acquisition Leader

TELUS Health
08.2019 - Current

Director, Talent Acquisition

Opticca Consulting
06.2018 - 08.2019

Senior Recruitment Partner-Professional Search

Bank of Montreal
01.2013 - 06.2018

Senior Recruiter/Recruiting Manager

PCM
10.2011 - 01.2013

Human Resources Specialist

Potash Corp of Saskatchewan, NB Division
02.2010 - 04.2011

Branch Manager

EVP Recruitment Atlantic
01.2007 - 01.2009

Division Manager - Administration Finance and Accounting Divisions

Randstad Interim Inc.
01.2004 - 01.2007

Account Executive Manager/HR Manager

IDC/KYD Services
01.2003 - 01.2004

Staffing Manager

Office Team/Robert Half International
01.2001 - 01.2003

Office Manager/Human Resources

IDC/KYD Services
01.1998 - 01.2001

Flight Attendant/Human Resources

Canada 3000 Airlines
01.1992 - 01.1998

Commerce and Administration/HR -

Concordia University

Similar Profiles

CREATE PROFILE
Heidi Turner