Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Thompson

Paynes Creek

Summary

Dynamic and detail-oriented professional with extensive cash handling expertise at Rolling Hills Casino. Proven track record in enhancing customer service and operational efficiency, adept at managing high volumes of cash transactions. Recognized for strong adaptability and exceptional listening skills, contributing to a positive work environment and improved team performance.

Overview

8
8
years of professional experience

Work History

Vault Teller

Rolling Hills Casino
06.2023 - Current
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments for average of Number customers daily.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.

Cage Cashier

Rolling Hills Casino
06.2023 - 06.2025
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.

Cashier

Burger King
11.2018 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Server

Round Table
02.2018 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

General Ed

Adult Ed
Weaverville, CA
03.2018

Skills

  • Delivery planning
  • Customer service and support
  • Cash counting
  • Deposit and withdrawal management
  • Adaptable to change
  • Customer engagement
  • Continuous learning mindset
  • Listening and comprehension
  • Cash handling expertise
  • Deposit processing
  • Stress tolerance

Timeline

Vault Teller

Rolling Hills Casino
06.2023 - Current

Cage Cashier

Rolling Hills Casino
06.2023 - 06.2025

Cashier

Burger King
11.2018 - 10.2019

Server

Round Table
02.2018 - 11.2018

General Ed

Adult Ed

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Heidi Thompson