Heidi Tapia
Santa Ana
Summary
Multilingual Language Translator known for high productivity and efficiency in task completion. Specialize in simultaneous interpretation, written translation, and cultural localization, ensuring clear and accurate communication across diverse platforms. Possess strong listening, critical thinking, and problem-solving skills which enhance performance in fast-paced environments. Adaptability and empathy enable success in delivering precise translations that consider cultural nuances. With everyday experience going from English to Spanish, translating has been an everyday activity for me within my family, while also living in a dominant Hispanic environment.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Wagyu Factory
Tustin, CA
08.2025 - Current
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservations and waitlists using Yelp Guest Manager Kiosk system to optimize seating efficiency.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated with servers and kitchen staff to facilitate smooth service flow during peak hours.
- Assisted in training new host staff on customer service standards and operational procedures.
- Maintained cleanliness and organization of entrance area, reflecting restaurant's high standards.
- Monitored dining room atmosphere to ensure comfortable environment for guests throughout shifts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Helped Spanish-speaking customers when servers needed help translating restaurant menu, dinning time limit, and pricing details.
Legal Assistant
Charles Kim Esq.
Tustin, CA
01.2025 - Current
- Supported the attorney with Spanish-speaking clients in translating declarations, phone and in-person consultations, birth certificates and text messages via Google Voice.
- Assisted the attorney in translating summarized significant details to Spanish-speaking clients after their court hearings (Next hearing details, additional documents needed for submission, etc).
- Drafted and filed legal documents, ensuring compliance with court requirements.
- Conducted legal research to support case preparation and strategy development.
- Managed client communications, maintaining confidentiality and professionalism.
- Assisted in trial preparation by organizing exhibits and evidence.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Boba Barista
Just Boba
Los Angeles , CA
10.2024 - 06.2025
- Greeted customers and answered questions about menu items.
- Verified that all equipment was functioning properly prior to opening shift.
- Suggested new flavors or combinations of flavors to customers based on their preferences.
- Received orders via phone or online platforms for pickup or delivery services.
- Prepared hot and cold drinks according to customer specifications.
- Organized takeout containers, cups, lids, condiments, and other necessary items for efficient service operations.
- Checked quality of ingredients used in beverages before serving them to customers.
- Ensured proper storage of food products according to health regulations standards.
- Delivered orders to tables in a timely manner while maintaining high service standards.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Communicated effectively with team members regarding work schedules and customer needs.
- Maintained cleanliness of work area, equipment, and utensils throughout shift.
- Required to know all opening and closing shift responsibilities.
- Trained new employees once per month.
- I am able to handle all responsibilities by myself during opening shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Food Customer Service Representative
ASUCLA
Los Angeles , CA
10.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed good relations with co-workers to ensure a positive working environment.
- Able to multitask during busy shifts, attending to customers while restocking food items and product items.
- Helped food stations that needed assistance during lunch rushes.
Cashier/Customer Service Representative
Forever 21
Costa Mesa , CA
06.2022 - 08.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Education
Bachelor of Arts - International Development Studies
University of California, Los Angeles
Los Angeles, CA06.2025
Bachelor of Arts - Asian Humanities
University of California, Los Angeles
Los Angeles, CA06.2025
Skills
- Problem solving
- Exceptional time management skills
- Multi-lingual (English, Spanish, and Japanese)
- Punctual: willing to be on time every day
- Cross-cultural communication
- Hardworking: willing to push myself to ensure excellent work results
- Friendly, positive attitude
- Multitasking Abilities
- Customer service
- Active learning
- Client communication
- Proofreading
Accomplishments
- UCEAP Study Abroad Recognition (2024)
Affiliations
- UCI 6 Week Dance Intensive (2023)
- UCI Law School Program (2023)
- Legal Assistant Internship - Charles Kim Esq. (2025)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Professional
Timeline
Restaurant Hostess
Wagyu Factory
08.2025 - Current
Legal Assistant
Charles Kim Esq.
01.2025 - Current
Boba Barista
Just Boba
10.2024 - 06.2025
Food Customer Service Representative
ASUCLA
10.2023 - 03.2024
Cashier/Customer Service Representative
Forever 21
06.2022 - 08.2022
Bachelor of Arts - Asian Humanities
University of California, Los Angeles
Bachelor of Arts - International Development Studies
University of California, Los Angeles