Heidi Stolper
Redondo Beach
Summary
Dynamic Legal Billing Analyst with a proven track record at Michael Sullivan & Associates LLP, excelling in billing accuracy and collections management. Expert in problem-solving and customer communication, I streamlined processes to enhance efficiency and cash flow, achieving significant improvements in account recovery rates. Proficient in Microsoft Excel and Salesforce CRM.
Overview
17
17
years of professional experience
Work History
Legal Billing Analyst
Michael Sullivan & Associates LLP
Fullerton
10.2022 - 11.2023
- Prepared and reviewed client invoices in line with firm and client requirements
- Tracked billable time, expenses, and disbursements
- Responded to billing questions and resolved discrepancies
- Assisted with collections follow-up and audit preparation
- Created billing reports and supported internal workflow improvements
Accounts Manager
Recording Radio Film Connection
Los Angeles
08.2015 - 11.2021
- Managed collections across a large account portfolio
- Prioritized accounts based on likelihood of recovery
- Reviewed delinquent accounts and adjusted collection approaches as needed
- Tracked team activity and overall performance
- Helped streamline internal processes to improve efficiency and cash flow
Collections Specialist (60+ Days Past Due)
Westlake Financial Services
Los Angeles
02.2011 - 08.2015
- Handled high-volume inbound and outbound calls
- Negotiated payment plans and settlements
- Conducted skip tracing using internal systems and public databases
- Verified customer and employment information
- Worked within compliance guidelines while managing difficult accounts
Collections Representative
Adir Financial
Los Angeles
01.2007 - 01.2011
- Handled high-volume inbound and outbound collection calls
- Negotiated payment arrangements and assisted with account resolution
- Conducted skip tracing using internal systems and public databases
- Verified customer and employment information
- Worked within company policies and compliance guidelines while managing difficult accounts
Education
Certificate of Achievement - Film Production
Santa Monica College
Santa Monica, CA12.2025
Skills
- Billing & Invoicing
- Collections & Negotiation
- Organization & Follow-Through
- Problem Solving
- Time Management
- Customer Communication
- Video editing
- Film production
- Microsoft Excel
- Telephone etiquette
- Salesforce CRM
- Financial statements
- Collections management
- Training and mentoring
- Collections
Timeline
Legal Billing Analyst
Michael Sullivan & Associates LLP
10.2022 - 11.2023
Accounts Manager
Recording Radio Film Connection
08.2015 - 11.2021
Collections Specialist (60+ Days Past Due)
Westlake Financial Services
02.2011 - 08.2015
Collections Representative
Adir Financial
01.2007 - 01.2011
Certificate of Achievement - Film Production
Santa Monica College