Long distance running: half marathons, marathons, 5km, 10km
Heidi Scott
Registered Massage Therapist
South River,ON
Summary
Enterprising RMT successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Owner/Operator
Algonquin Fitness & Wellness Centre Inc.
South River, ON
01.2006 - Current
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Prepared annual budgets with controls to prevent overages.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior massage therapy and therapeutic exercise to clients.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Member in good standing with CMTO since November 14, 2000
- Offer client-centered approach to care.
First Aid Instructor
First Aid 4 U
Ottawa, ON
06.2015 - 06.2017
- Taught basic first aid principles and techniques for adults following Canadian Red Cross program guide.
- Evaluated student training by observing and tracking student performance.
- Instructed students on cardiopulmonary resuscitation techniques.
- Filled out and submitted Canadian Red Cross course record forms.
- Promoted first aid and CPR skills through demonstrations and repetition.
- Instructed 30 students using fun teaching methods to promote class participation.
- Collaborated with First Aid 4 U instructors to implement best practices to enhance student learning.
Education
Diploma - Registered Massage Therapy
Alexandrian Institute
Hamilton, ON 08.1998 - 07.2000
High School Diploma -
Parry Sound High School
Parry Sound, ON 09.1989 - 06.1993
Skills
Business administration
Business planning
Strategic marketing
Customer Relations
Financial Management
Business Development
Operations management
Business process optimization
Verbal and written communication
Sales and marketing
Interests
Cycling
Reading
Being in outdoors in nature, exploring lakes, rivers
Kayaking
Timeline
First Aid Instructor
First Aid 4 U
06.2015 - 06.2017
Owner/Operator
Algonquin Fitness & Wellness Centre Inc.
01.2006 - Current
Diploma - Registered Massage Therapy
Alexandrian Institute
08.1998 - 07.2000
High School Diploma -
Parry Sound High School
09.1989 - 06.1993