Heidi Rowswell
Sault Ste. Marie,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Diligent worker with strong communication and task prioritization skills.
Overview
25
25
years of professional experience
Work History
Administrative Clerk
Group Health Centre
07.2021 - Current
- Experience with Epic appointment, booking, changes and cancellation for a wide variety of providers
- Provide excellent customer service by well-developed verbal and written communication skills
- Perform clerical duties such as facsimile, email and scanning various documents
- Deal with difficult situations and problem solve solutions to meet patient and provider expectations
- Responsible for onboarding and training new administrative staff.
Administrative Assistant
Soo Optical Centre
06.2014 - 06.2021
- Working knowledge of google docs, Microsoft Word, Excel, PowerPoint
- Organizing personal and business appointments and meetings of Executives
- Processing and directing mail, incoming packages, and delivery
- Writing and issuing emails and referrals to Clinics and Ophthalmologists
- Answering phone calls, directing calls to staff, scheduling appointments
- Ordering and organizing office supplies and inventory
- Organizing and executing social media advertising and presence
- Develop, establish and maintain marketing strategies.
Natural Health Product Advisor
The Country Way
04.2010 - 12.2013
- Identified daily, weekly, and monthly sales goals
- Assisted clients with selecting appropriate natural health products based on their individual needs
- Managed product and food inventory
- Provided consultation with clients to create individualized health and fitness programs based on their needs and goals through my experience as a Personal Trainer.
Owner/Operator
Herbal Magic
04.2002 - 07.2009
- Managed and motivated employees to ensure daily tasks were completed
- Identified weekly sales goals with employees
- Responsible for continuous training and developing of employees
- Prepared bi-weekly payroll implementing Simply Accounting and submission of all documentation in compliance with Ministry of Labor Legislation
- Submitted GST/PST and payroll remittances along with paying WSIB
- Developed customer relations problem-solved customer complaints
- Completed weekly and monthly activity sales reports
- Developed monthly/yearly advertising budgets and executed advertising strategies
- Managed Accounts Payable and ensured all invoices were paid on a timely basis
- Developed working relationships with vendors and problem-solved disputes
- Identified weekly in-store specials and coordinated events to ensure client satisfaction and motivation.
Manager
CLAIRES Boutique
10.2001 - 12.2001
- Executed a new store opening in Sarnia Ontario
- Hired and trained new staff
- Developed staff schedules on a weekly basis
- Identified weekly sales goals for staff.
Assistant Manager
CLAIRES Boutique
01.1999 - 01.2001
- Trained staff members on sales and customer service
- Provided customer service including sales and ear piercing
- Executed closing procedures including completion of paperwork, closing of the debit machine, balancing sales, and cleaning.
Education
Medical Office Assistant Program -
Gates College
12.2021
Holistic Nutritionist Graduate -
Canadian School of Natural Nutrition
03.2002
Graduate -
White Pines High School
06.1999
Skills
- Excellent interpersonal and communication skills that have been enhanced through work experiences
- Demonstrated computer skills and experience working with various software packages
- Vast knowledge of office procedures and methods
- Ability to organize and maintain efficient work environment
- Excellent judgment and decision-making skills
- Ability to function efficiently in fast-paced office setting
- Excellent organizational and prioritization skills
- Excellent communication and time management skills in order to prioritize and meet deadlines
- Proficiency and accuracy in clerical tasks
- Knowledge of computer and various software packages including google docs, Microsoft Word, Excel, M365 and PowerPoint
Other
- Head Coach, U15 Girls Civics Soccer Team, Sept 2023, Present
- SYSC Board Member, Director of Grassroots, January 2024, Present
Languages
English
Timeline
Administrative Clerk
Group Health Centre
07.2021 - Current
Administrative Assistant
Soo Optical Centre
06.2014 - 06.2021
Natural Health Product Advisor
The Country Way
04.2010 - 12.2013
Owner/Operator
Herbal Magic
04.2002 - 07.2009
Manager
CLAIRES Boutique
10.2001 - 12.2001
Assistant Manager
CLAIRES Boutique
01.1999 - 01.2001
Medical Office Assistant Program -
Gates College
Holistic Nutritionist Graduate -
Canadian School of Natural Nutrition
Graduate -
White Pines High School
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