Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Heidi Romero Marquez

Lemoore,CA

Summary

Accomplished housekeeper with a strong background at Adventist Health Hanford, excelling in deep cleaning and customer service. Proven ability to enhance guest satisfaction through effective communication and time management. Successfully implemented new cleaning techniques, boosting cleanliness ratings by 20%. Skilled in health and safety compliance, ensuring a spotless and welcoming environment.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Housekeeper

Hanford Post Acute
04.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Housekeeper

Adventist Health Hanford
10.2018 - 10.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.

Housekeeper

Office Pride Commercial Cleaning Services
04.2014 - 04.2016
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Medical Records/Receptionist

Adventist Health Community Care
01.2012 - 02.2012
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Completed clerical duties and tasks for clinic administration.

Education

Associate of Science - Administrative Health Care Management

San Joaquin Valley College
Hanford, CA
02-2012

Skills

  • Teamwork
  • Customer service
  • Health and safety compliance
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Complex Problem-solving
  • FLUENT IN (Spanish)
  • Exceptional communicator
  • Multitasking and organization
  • Time management
  • Multitasking and prioritizing
  • Team support and collaboration
  • Professional and courteous

Languages

English
Full Professional

Certification

keyboarding skill proficiency -35wpm

administrative health care management

Health Insurance Portability and Accountability Act

Timeline

Housekeeper

Hanford Post Acute
04.2025 - Current

Housekeeper

Adventist Health Hanford
10.2018 - 10.2019

Housekeeper

Office Pride Commercial Cleaning Services
04.2014 - 04.2016

Medical Records/Receptionist

Adventist Health Community Care
01.2012 - 02.2012

Associate of Science - Administrative Health Care Management

San Joaquin Valley College

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Heidi Romero Marquez